Technical Operations Engineer, Data Center Cybersecurity

Technical support for a technology company is a big task. As the Corporate Operations Engineer within the IT Support Technician team, your mission is to enable the people and technology that keep Google running. Your team provides the front line user support for all of our internal tools and technologies. Beyond the day-to-day, the team will contribute to longer-term technical projects, process improvement and the documentation efforts that help make the Google magic happen.

At Google, we own and operate the most advanced fleet of data centers and core technical infrastructure to power services and features used by people around the world. Data Center - Central Operations is responsible for keeping these sites operating efficiently and safely. In this role, you will provide the technical expertise and tactical site-specific support for innovation and continuous improvements to information security (e.g., PLCs, electrical switchgear and mechanical heavy equipment). You will be responsible for working with numerous cross-functional teams and stakeholders to implement a direction for innovative site security processes and technologies, as well as directly driving improvements across a basket of psychical Data Center sites. Along with the rest of the Fleet Health team within Data Center Central Operations, you'll work cross-functionally with the larger Technical Infrastructure organization, collaborating with core teams in Global Server Operations, Supply Chain and Procurement, Data Center Operations, Advanced Technology and Innovation, Data Center Engineering, and other teams.

Responsibilities:

• Manage and maintain switches and networking infrastructure below PMS/BMS switches including firmware updates, replacement/upgrade program life cycles, and support improvements to systems and tools (e.g., new network sensing tools) with stakeholder teams.
• Asset management/inventory tracking - ownership and accountability for inventory freshness, asset criticality, and collaborations with spare parts inventory teams.
• Ensure disaster recovery readiness (e.g., enforcing up-to-date and tested system/device backups). Support new hires with training and onboarding to recovery tools and systems.
• Support commissioning and post-commissioning activities as required by verifying and applying security hardening to devices and bringing new buildings to full compliance.