Technical Solutions Consultant, Customer Experience

Google is a global technology company that creates products and services to make the world a better place.
Backend
Entry-Level Software Engineer
In-Person
5,000+ Employees
Enterprise SaaS

Description For Technical Solutions Consultant, Customer Experience

Google's gTech Ads Sellside team is seeking a Technical Solutions Consultant to join their dynamic environment. This role sits at the intersection of technical problem-solving and customer support, working with Google's advertising and publishing solutions. You'll be part of gTech, a crucial team that brings Google's products to life through technical expertise and customer support.

As a Technical Solutions Consultant, you'll work on scalable solutions that support customers worldwide, troubleshooting complex technical issues, and collaborating with various teams including Sales, Product, and Engineering. The role requires strong technical skills, including programming knowledge in languages like Java, Python, or C++, along with experience in SQL and Linux systems.

The position offers unique opportunities to impact Google's advertising ecosystem, working directly with customers while also contributing to product development and improvement. You'll be responsible for analyzing complex technical problems, optimizing workflows, and implementing tools to enhance troubleshooting efficiency.

This role is perfect for someone who combines technical expertise with strong communication skills, as you'll be managing stakeholder expectations and providing technical solutions to both internal teams and external clients. The position requires a Bachelor's degree or equivalent experience, and offers the chance to work with cutting-edge technology while solving real-world problems for Google's global customer base.

Join Google's gTech team to be part of a solution-generating base that helps keep the ads fresh and systems running smoothly, while contributing to the development of better tools and services based on evolving user needs. This role provides an excellent opportunity to grow your technical and consulting skills while working for one of the world's leading technology companies.

Last updated 18 hours ago

Responsibilities For Technical Solutions Consultant, Customer Experience

  • Analyze and resolve complex technical problems and roadblocks around data and tools access
  • Identify opportunities to optimize and automate workflows across a wide variety of projects
  • Work closely with Product Managers and Software Engineers to improve or develop new Google tools and products
  • Collaborate with Consumer and Engineering teams to write complex code and implement tools
  • Manage stakeholder expectations and communicate with internal teams and external consumers

Requirements For Technical Solutions Consultant, Customer Experience

Java
Python
Linux
  • Bachelor's degree or equivalent practical experience
  • Experience in either system design or in one programming language (Java, C++, Python, etc.)
  • Experience in technical troubleshooting, and managing internal/external partners or customers
  • Knowledge of SQL/MySQL, and Unix/Linux operating systems and commands
  • Ability to collaborate, build consensus, deliver and drive technical decisions
  • Ability to travel to meet with specific partner and client stakeholders
  • Strong technical leadership, project management, analytical problem solving, and troubleshooting skills

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