Technical Solutions Consultant, Customer Experience
Description For Technical Solutions Consultant, Customer Experience
Google's gTech Ads Sellside team is seeking a Technical Solutions Consultant to join their dynamic environment. This role sits at the intersection of technical problem-solving and customer support, working with Google's advertising and publishing solutions. You'll be part of gTech, a crucial team that brings Google's products to life through technical expertise and customer support.
As a Technical Solutions Consultant, you'll work on scalable solutions that support customers worldwide, troubleshooting complex technical issues, and collaborating with various teams including Sales, Product, and Engineering. The role requires strong technical skills, including programming knowledge in languages like Java, Python, or C++, along with experience in SQL and Linux systems.
The position offers unique opportunities to impact Google's advertising ecosystem, working directly with customers while also contributing to internal tool development and product improvement. You'll be responsible for analyzing complex technical problems, optimizing workflows, and implementing solutions that enhance both troubleshooting efficiency and end-user experience.
This role is ideal for someone who combines technical expertise with strong communication skills, as you'll be managing stakeholder expectations and providing technical solutions to both internal teams and external partners. The position offers exposure to cutting-edge technology while working in a collaborative, global environment that values diversity and inclusion.
Join Google's gTech team to help shape the future of digital advertising technology while working with some of the industry's most innovative products and solutions. This role provides an excellent opportunity for professional growth, technical skill development, and the chance to make a meaningful impact on Google's advertising ecosystem.
Responsibilities For Technical Solutions Consultant, Customer Experience
- Analyze and resolve complex technical problems and roadblocks around data and tools access
- Identify opportunities to optimize and automate workflows across a wide variety of projects
- Work closely with Product Managers and Software Engineers to improve or develop new Google tools and products
- Collaborate with Consumer and Engineering teams to write complex code and implement tools
- Manage stakeholder expectations and communicate with internal teams and external consumers
Requirements For Technical Solutions Consultant, Customer Experience
- Bachelor's degree or equivalent practical experience
- Experience in either system design or in one programming language (Java, C++, Python, etc.)
- Experience in technical troubleshooting, and managing internal/external partners or customers
- Knowledge of SQL/MySQL, and Unix/Linux operating systems and commands
- Ability to collaborate, build consensus, deliver and drive technical decisions
- Ability to travel to meet with specific partner and client stakeholders
- Strong technical leadership, project management, analytical problem solving, and troubleshooting skills
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