Technical Solutions Consultant, Customer Experience

Google creates products and services that make the world a better place, focusing on innovative technology solutions.
Backend
Entry-Level Software Engineer
In-Person
5,000+ Employees
1+ year of experience
Enterprise SaaS

Description For Technical Solutions Consultant, Customer Experience

Google's gTech Ads Sellside team is seeking a Technical Solutions Consultant to join their dynamic environment. This role sits at the intersection of technical problem-solving and customer success, working with Google's advertising and publishing solutions. You'll be part of gTech, a crucial team that brings Google's products to life through technical expertise and customer support.

As a Technical Solutions Consultant, you'll work on complex technical challenges, collaborating with multiple teams including Sales, Product, and Engineering to develop scalable solutions for worldwide customers. The role requires strong technical skills, including programming knowledge and system design experience, combined with excellent communication abilities to manage stakeholder relationships effectively.

The position offers unique opportunities to impact Google's advertising ecosystem, working with cutting-edge technology while solving real-world problems. You'll be responsible for analyzing complex technical issues, optimizing workflows, and implementing solutions that improve both internal efficiency and end-user experience. The role requires a balance of technical expertise and customer-facing skills, making it ideal for someone who enjoys both technical challenges and collaborative problem-solving.

Working at Google, you'll be part of a company that values diversity, equality, and innovation. The role offers exposure to various aspects of Google's technology stack and business operations, providing excellent opportunities for professional growth and development. If you're passionate about technology, problem-solving, and working with customers to deliver impactful solutions, this role offers an exciting opportunity to make a difference at one of the world's leading technology companies.

Last updated 26 minutes ago

Responsibilities For Technical Solutions Consultant, Customer Experience

  • Analyze and resolve complex technical problems and roadblocks around data and tools access
  • Identify opportunities to optimize and automate workflows across a wide variety of projects
  • Work closely with Product Managers and Software Engineers to improve or develop new Google tools and products
  • Collaborate with Consumer and Engineering teams to write complex code and implement tools to improve troubleshooting efficiency
  • Manage stakeholder expectations and communicate with internal teams and external consumers, advertisers, and publishers

Requirements For Technical Solutions Consultant, Customer Experience

Java
Python
Linux
  • Bachelor's degree or equivalent practical experience
  • Experience in either system design or in one programming language (Java, C++, Python, etc.)
  • Experience in technical troubleshooting, and managing internal/external partners or customers
  • Knowledge of SQL/MySQL, and Unix/Linux operating systems and commands
  • Ability to collaborate, build consensus, deliver and drive technical decisions with various sized customer stakeholder groups
  • Ability to travel to meet with specific partner and client stakeholders
  • Strong technical leadership, project management, analytical problem solving, and troubleshooting skills

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