Technical Solutions Engineer, AI/ML (English)

Google Cloud helps organizations digitally transform using enterprise-grade solutions leveraging cutting-edge technology.
Machine Learning
Mid-Level Software Engineer
Contact Company
5,000+ Employees
4+ years of experience
AI · Enterprise SaaS · Cloud

Description For Technical Solutions Engineer, AI/ML (English)

Google Cloud is seeking a Technical Solutions Engineer specializing in AI/ML to join their dynamic team. This role combines technical expertise in cloud computing, AI/ML, and customer support to help organizations leverage Google Cloud's cutting-edge technology. As a Technical Solutions Engineer, you'll be at the forefront of helping customers adopt and implement generative AI and AI-powered solutions across the GCP portfolio.

The position requires a strong technical background with 4 years of experience in programming, system design, and troubleshooting. You'll work with a diverse range of customers, from regional to international, helping them solve complex technical challenges and optimize their cloud infrastructure. The role involves deep diving into technical issues, performing root cause analysis, and providing expert consultation on GCP's AI/ML products.

Working at Google Cloud means being part of a team that's driving digital transformation across industries in more than 200 countries. You'll collaborate with cross-functional teams, including web developers and systems administrators, while building crucial relationships with customers that help Google grow its Cloud business.

The ideal candidate should have extensive experience with Linux/Unix systems, containerization, and cloud services. Knowledge of computer networking, web technologies, and AI/ML applications is essential. The role offers the opportunity to work with cutting-edge technology while making a significant impact on customers' business success.

This position requires flexibility in working hours as part of a global support team, demonstrating Google's commitment to providing comprehensive customer support. You'll be based in either Bengaluru or Pune, India, contributing to Google Cloud's mission of accelerating digital innovation worldwide.

Last updated 18 hours ago

Responsibilities For Technical Solutions Engineer, AI/ML (English)

  • Assist customers as they adopt generative AI and new AI-powered experiences across the GCP portfolio
  • Develop an understanding of Google Cloud's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues
  • Work with key customers on their production deployments to resolve issues and achieve product readiness availability and scale using GCP Generative AI and AI/ML products
  • Act as consultant and SME for internal stakeholders in engineering, sales, customer organizations
  • Work as part of team of engineers/consultants that globally ensure customer support, including working non-standard work hour/shift and may include weekend work

Requirements For Technical Solutions Engineer, AI/ML (English)

Java
Python
JavaScript
Go
Linux
  • Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
  • 4 years of experience reading/debugging code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design and in virtualization and orchestration frameworks
  • Experience with Linux/Unix or similar systems, from the kernel to the shell, file systems, and client-server protocols
  • Experience troubleshooting and resolving technical issues in an application tech stack including AI/ML
  • Ability to communicate fluently in English to communicate with different customers and stakeholders
  • Experience debugging workload issues across multi-node environments
  • Experience with exploratory kernel debugging and performance analysis of containerized systems
  • Experience working with public cloud services and infrastructure
  • Experience in Computer Networking (e.g., TCP/IP, Routing, Load balancing, etc.), with knowledge of basic web technologies

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