Technical Solutions Engineer, Apigee

Google Cloud Platform helps customers transform their business with cloud technology, focusing on security, reliability, and scalability.
Cloud
Entry-Level Software Engineer
Contact Company
5,000+ Employees
2+ years of experience
Enterprise SaaS · Cloud
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Description For Technical Solutions Engineer, Apigee

Google Cloud Platform is seeking a Technical Solutions Engineer for their Apigee team to play a crucial role in supporting enterprise customers. This position combines technical expertise with customer advocacy, requiring strong problem-solving abilities and communication skills. You'll be part of a global team that ensures 24/7 customer support, working with Google's cutting-edge cloud technology.

The role involves managing and resolving customer issues, developing deep technical knowledge of Google's products, and acting as a bridge between customers and internal teams. You'll need a strong foundation in programming, troubleshooting skills, and experience with cloud computing technologies.

As a Technical Solutions Engineer, you'll work in an entrepreneurial environment within Google's rapidly growing cloud business. You'll have the opportunity to shape how businesses of all sizes use technology to connect with their stakeholders. The position offers exposure to enterprise-grade solutions and cutting-edge technology while working with customers from over 200 countries.

The ideal candidate will have a bachelor's degree in a technical field and at least 2 years of experience in programming and customer support. Knowledge of cloud computing, enterprise systems, and technologies like Kubernetes, Oracle, or SAP would be advantageous. This role offers the chance to work with Google's innovative technology while making a direct impact on customer success.

Google provides an inclusive work environment and comprehensive benefits, demonstrating their commitment to diversity and equal opportunity. The position offers the flexibility to work from either Pune or Bengaluru, India, making it an excellent opportunity for professionals looking to advance their careers in cloud technology while working for one of the world's leading tech companies.

Last updated 3 months ago

Responsibilities For Technical Solutions Engineer, Apigee

  • Manage customer's problems through effective diagnosis, resolution, or implementation of new investigation tools
  • Develop knowledge of Google's product technology and underlying architectures by troubleshooting
  • Act as a consultant and subject matter expert for internal stakeholders
  • Understand customer issues and advocate for their needs with cross-functional teams
  • Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support

Requirements For Technical Solutions Engineer, Apigee

Java
JavaScript
Python
Go
Kubernetes
  • Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
  • 2 years of experience coding in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design
  • 2 years of experience troubleshooting and advocating for customers needs, and triaging technical issues
  • Experience with cloud computing (preferred)
  • 2 years of experience with two or more of: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP (preferred)
  • 2 years of experience in technical consulting in supporting large enterprise customers (preferred)

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