Technical Solutions Engineer Associate, AI/ML
Description For Technical Solutions Engineer Associate, AI/ML
Google Cloud is seeking a Technical Solutions Engineer Associate specializing in AI/ML to join their dynamic team. This role combines technical expertise with customer support, focusing on helping companies implement and optimize Google Cloud solutions. The position requires a strong foundation in programming, machine learning technologies, and problem-solving skills.
As a Technical Solutions Engineer, you'll be part of a global team providing 24/7 support to Google Cloud customers. Your responsibilities will include troubleshooting technical issues, developing solutions, and advocating for customer needs. You'll work with various technologies including machine learning frameworks, cloud computing platforms, and programming languages like Python, Java, and JavaScript.
The ideal candidate should have a bachelor's degree in STEM or equivalent experience, with 2 years of coding experience and customer support background. Knowledge of machine learning technologies (TensorFlow, Keras, PyTorch) and experience with cloud computing are highly valued. You'll be working with enterprise customers with high service-level requirements, making your role crucial in helping businesses innovate and succeed.
This position offers the opportunity to work with cutting-edge technology at one of the world's leading tech companies. You'll be part of a team that directly impacts how businesses around the world leverage Google Cloud's AI/ML capabilities. The role combines technical problem-solving with customer interaction, making it perfect for someone who enjoys both technical challenges and helping others succeed.
Working at Google Cloud means being at the forefront of cloud computing and AI/ML technologies, with opportunities to learn and grow while supporting customers in their digital transformation journey. You'll collaborate with cross-functional teams and have the chance to work on diverse, challenging projects that have real-world impact.
Responsibilities For Technical Solutions Engineer Associate, AI/ML
- File issue reports against product, documentation and procedures by documenting desired behavior or steps to reproduce, and driving bugs to resolution
- Suggest code-level resolutions for complex product bugs by leveraging relevant tools and effective communication to all stakeholders
- Resolve technical incidents and escalations by performing analysis utilizing relevant tools (e.g., SQL, R, Python)
- Identify opportunities and build solutions to improve support or empower customers to solve issues
Requirements For Technical Solutions Engineer Associate, AI/ML
- Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
- 2 years of experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design
- 2 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues
- Experience developing or training models using machine learning technologies (Tensorflow, Keras, PyTorch, etc.)
- Experience working with recommendation engines, data pipelines, or distributed machine learning
- Experience with cloud computing
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