Technical Solutions Engineer Associate, AI/ML
Description For Technical Solutions Engineer Associate, AI/ML
Google Cloud is seeking a Technical Solutions Engineer Associate specializing in AI/ML to join their dynamic team. This role combines technical expertise with customer support, focusing on helping companies transition to Google Cloud products. As part of a global 24/7 support team, you'll tackle complex technical challenges, troubleshoot issues, and drive customer success in the cloud computing space.
The position requires a strong foundation in programming, particularly with languages like Python, Java, and JavaScript, along with experience in machine learning technologies such as TensorFlow and PyTorch. You'll work at the intersection of cloud computing and artificial intelligence, helping customers implement and optimize their ML solutions.
Your responsibilities will span from technical problem-solving and bug resolution to improving support systems and documentation. You'll analyze complex technical incidents using tools like SQL and Python, while maintaining strong communication with both internal teams and external stakeholders.
The ideal candidate brings a combination of technical skills and customer service orientation, with experience in troubleshooting technical issues and advocating for customer needs. You'll be part of Google Cloud's mission to accelerate digital transformation across industries, working with cutting-edge technology and serving customers in over 200 countries.
This role offers the opportunity to work with enterprise-grade solutions, contribute to Google's cloud infrastructure, and shape the future of cloud computing and AI applications. You'll be supported by a collaborative team environment while having the chance to impact how businesses worldwide leverage Google Cloud's technology.
Responsibilities For Technical Solutions Engineer Associate, AI/ML
- File issue reports against product, documentation and procedures by documenting desired behavior or steps to reproduce, and driving bugs to resolution
- Suggest code-level resolutions for complex product bugs by leveraging relevant tools and effective communication to all stakeholders
- Resolve technical incidents and escalations by performing analysis utilizing relevant tools (e.g., SQL, R, Python)
- Identify opportunities and build solutions to improve support or empower customers to solve issues
Requirements For Technical Solutions Engineer Associate, AI/ML
- Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
- 2 years of experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design
- 2 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues
- Experience developing or training models using machine learning technologies (Tensorflow, Keras, PyTorch, etc.)
- Experience working with recommendation engines, data pipelines, or distributed machine learning
- Experience with cloud computing
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