Technical Solutions Engineer Associate, AI/ML

Google Cloud provides enterprise-grade solutions leveraging cutting-edge technology to help organizations digitally transform their businesses.
Machine Learning
Entry-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
AI · Enterprise SaaS · Cloud

Description For Technical Solutions Engineer Associate, AI/ML

Google Cloud is seeking a Technical Solutions Engineer Associate specialized in AI/ML to join their global support team. This role combines technical expertise with customer support, focusing on helping companies transition to Google Cloud products. The position requires strong problem-solving abilities, coding skills, and experience with machine learning technologies.

As a Technical Solutions Engineer, you'll be responsible for managing critical customer issues and providing advanced support. The role involves debugging, networking, system administration, and coding/scripting tasks. You'll work with a diverse, cross-functional team of web developers and systems administrators, serving both regional and international customers.

The ideal candidate should have a strong foundation in computer science or related fields, with experience in general-purpose programming languages and machine learning frameworks. You'll need to demonstrate proficiency in troubleshooting technical issues and advocating for customer needs. Experience with cloud computing platforms and distributed systems is highly valued.

Working at Google Cloud offers the opportunity to impact businesses worldwide, as the platform serves customers in over 200 countries. You'll be part of a team that provides 24/7 support, ensuring smooth cloud adoption and resolution of complex technical challenges. The role combines technical depth with customer interaction, making it ideal for those who enjoy both solving complex problems and helping others succeed.

This position offers the chance to work with cutting-edge technology while developing expertise in cloud computing and machine learning. You'll be instrumental in helping organizations innovate and transform digitally, while working for one of the world's leading technology companies. The role provides excellent growth opportunities and exposure to various aspects of cloud computing and enterprise solutions.

Last updated 7 days ago

Responsibilities For Technical Solutions Engineer Associate, AI/ML

  • File issue reports against product, documentation and procedures by documenting desired behavior or steps to reproduce, and driving bugs to resolution
  • Suggest code-level resolutions for complex product bugs by leveraging relevant tools and effective communication to all stakeholders
  • Resolve technical incidents and escalations by performing analysis utilizing relevant tools (e.g., SQL, R, Python)
  • Identify opportunities and build solutions to improve support or empower customers to solve issues

Requirements For Technical Solutions Engineer Associate, AI/ML

Python
Java
JavaScript
  • Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
  • 2 years of experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design
  • 2 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues
  • Experience developing or training models using machine learning technologies (Tensorflow, Keras, PyTorch, etc.)
  • Experience working with recommendation engines, data pipelines, or distributed machine learning
  • Experience with cloud computing

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