Technical Solutions Engineer, CDN Networking, Google Cloud

Google Cloud Platform helps customers transform their business with cloud technology, focusing on security, reliability, and scalability.
Backend
Mid-Level Software Engineer
In-Person
5,000+ Employees
4+ years of experience
Enterprise SaaS · Cloud

Description For Technical Solutions Engineer, CDN Networking, Google Cloud

Google Cloud Platform is seeking a Technical Solutions Engineer to join their CDN Networking team. This role combines technical expertise with customer advocacy, requiring strong programming skills and networking knowledge. As part of Google Cloud's mission to accelerate digital transformation, you'll troubleshoot complex technical issues, analyze network performance, and develop solutions for enterprise customers.

The position demands a solid foundation in programming languages like Java, Python, or Go, along with deep understanding of networking fundamentals and web technologies. You'll be working with cutting-edge cloud technology, helping customers implement and optimize their cloud infrastructure while maintaining high service-level objectives.

The ideal candidate brings 4 years of experience in technical troubleshooting and customer advocacy, with expertise in system design and network administration. You'll be part of a team that shapes the future of cloud computing, working with developers, businesses, and institutions across various sectors.

This role offers the opportunity to work with Google's innovative cloud technologies while solving critical business challenges for customers worldwide. You'll be instrumental in improving product quality through bug reporting and resolution, while also developing solutions that enhance customer self-service capabilities.

Located in Mexico City, this position requires Mexican citizenship and English proficiency. You'll be joining Google's renowned culture of innovation and inclusion, working on technology that powers businesses in over 200 countries. This is an excellent opportunity for someone passionate about cloud technology and customer success to make a significant impact at one of the world's leading technology companies.

Last updated 22 days ago

Responsibilities For Technical Solutions Engineer, CDN Networking, Google Cloud

  • File issue reports against product, documentation and procedures by documenting desired behavior or steps to reproduce, and driving bugs to resolution
  • Suggest code-level resolutions for product bugs by leveraging relevant tools and effective communication to all stakeholders
  • Resolve technical incidents and escalations by performing analysis utilizing relevant tools (e.g., SQL, R, Python)
  • Identify opportunities and build solutions to improve support or empower customers to solve issues

Requirements For Technical Solutions Engineer, CDN Networking, Google Cloud

Python
Java
Go
JavaScript
Linux
  • Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
  • 4 years of experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design
  • 4 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues
  • Experience using techniques such as packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis
  • Experience in designing and implementing live media or video on demand workflows
  • System/network administrator level knowledge of Linux/Unix or Windows systems
  • Knowledge of networking fundamentals (Load Balancing, Cloud Storage, Peering, TCP\IP etc.)
  • Knowledge of basic web technologies (HTTP, HTML, DNS, TCP, etc.)

Benefits For Technical Solutions Engineer, CDN Networking, Google Cloud

Medical Insurance
Vision Insurance
Dental Insurance
Parental Leave
  • Equal opportunity employer
  • Accommodation for special needs
  • Comprehensive health benefits
  • Parental leave

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