Technical Solutions Engineer, Cloud Infrastructure Compute

Google Cloud provides enterprise-grade solutions leveraging cutting-edge technology.
Cloud
Mid-Level Software Engineer
Contact Company
4+ years of experience
Enterprise SaaS

Description For Technical Solutions Engineer, Cloud Infrastructure Compute

Google Cloud is seeking a Technical Solutions Engineer for their Cloud Infrastructure Compute team. This role is crucial in helping companies, schools, and government organizations transition to Google products and providing ongoing support. The ideal candidate will have a strong technical background with experience in cloud technologies, system administration, and customer support.

As a Technical Solutions Engineer, you'll be responsible for diagnosing and resolving customer issues related to Google Cloud Platform products. You'll need to develop a deep understanding of Google's product technology and architectures, allowing you to troubleshoot complex problems and build tools for faster diagnosis. Your role will involve collaborating with various teams, including engineering, sales, and customer organizations, to improve Google Cloud and resolve technical deployment obstacles.

The position requires a Bachelor's degree in a STEM field or equivalent experience, along with 4 years of relevant experience in areas such as Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, or SAP. You should also have 4 years of coding experience in a general-purpose language or system design, as well as experience in troubleshooting and customer advocacy.

This role offers the opportunity to work with cutting-edge cloud technologies and contribute to Google Cloud's growth. You'll be part of a team that enables digital transformation for organizations worldwide, leveraging Google's innovative technology to solve critical business problems. The position may require non-standard work hours or shifts, including weekends, to support global customers effectively.

Join Google Cloud and play a key role in shaping the future of cloud computing while working with a diverse range of customers and technologies.

Last updated 2 months ago

Responsibilities For Technical Solutions Engineer, Cloud Infrastructure Compute

  • Manage the customer's problem through diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
  • Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
  • Act as a consultant for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
  • Work with multiple product and engineering teams to find ways to improve the product, and interact with Site Reliability Engineering (SRE) teams to drive production.
  • Be available for non-standard work hours or shifts which may include weekend.

Requirements For Technical Solutions Engineer, Cloud Infrastructure Compute

Kubernetes
Linux
  • Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
  • 4 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
  • 4 years of experience coding in a general purpose coding language or in system design, and troubleshooting and advocating for customers' needs, and triaging technical issues.

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