Technical Solutions Engineer, Google Cloud (English)

Google Cloud Platform helps customers transform their business using cloud technology, focusing on security, reliability, and scalability.
Cloud
Entry-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS · Cloud

Description For Technical Solutions Engineer, Google Cloud (English)

Google Cloud Platform is seeking a Technical Solutions Engineer to join their dynamic team in Mexico City. This role combines technical expertise with customer support, requiring strong programming knowledge in languages like Python, Java, Go, or JavaScript. The position involves troubleshooting complex technical issues, suggesting code-level solutions, and working directly with enterprise customers to resolve their cloud computing challenges. As part of Google Cloud, you'll help organizations digitally transform their businesses using cutting-edge technology.

The ideal candidate will have a bachelor's degree in a STEM field and at least 2 years of experience in technical troubleshooting and customer advocacy. You'll need strong analytical skills to resolve technical incidents using tools like SQL, R, and Python, and the ability to communicate fluently in English as this is a customer-facing role.

This role offers an exciting opportunity to work with Google's enterprise-grade solutions and cutting-edge technology, helping shape how businesses use cloud technology. You'll be part of a team dedicated to customer success, working with organizations across various industries to implement and optimize their cloud solutions. The position requires Mexican citizenship and offers the chance to work with a global leader in cloud computing, contributing to products that serve customers in over 200 countries.

Working at Google Cloud means being part of an entrepreneurial team in a rapidly growing business, where you'll play a key role in understanding customer needs and shaping the future of how businesses use technology. You'll have the opportunity to work with the latest cloud technologies, contribute to product improvement, and help build solutions that enable digital transformation across industries.

Last updated 3 months ago

Responsibilities For Technical Solutions Engineer, Google Cloud (English)

  • File issue reports against product, documentation and procedures
  • Suggest code-level resolutions for complex product bugs
  • Resolve technical incidents and escalations by performing analysis utilizing relevant tools
  • Identify opportunities and build solutions to improve support or empower customers

Requirements For Technical Solutions Engineer, Google Cloud (English)

Python
Java
Go
JavaScript
  • Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
  • 2 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues
  • 2 years of experience reading code in a general purpose coding language
  • 1 year of experience in technical support, professional services, software development, or product operations management
  • Ability to communicate in English fluently
  • Experience with cloud computing (preferred)
  • Experience in technical consulting on supporting large enterprise customers (preferred)
  • 2 years of experience with Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP (preferred)

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