Technical Solutions Engineer, Google Distributed Cloud (Airgapped)

Google Cloud is seeking a Technical Solutions Engineer to join their Distributed Cloud team, focusing on airgapped solutions. This role combines technical expertise with customer-facing responsibilities, requiring deep knowledge of cloud infrastructure, networking, and troubleshooting capabilities. The position demands 4 years of experience in IaaS solutions, networking fundamentals, and multi-node environment debugging.

As a Technical Solutions Engineer, you'll serve as a crucial technical liaison embedded within Public Sector customer environments. Your role involves proactive problem-solving and bridging the gap between customers and Google's support team. You'll be responsible for managing complex technical issues, implementing investigation tools, and ensuring smooth customer transitions to Google Cloud products.

The role requires both technical depth and excellent communication skills, with fluency in both German and English being essential. You'll work with cutting-edge cloud technologies, including Kubernetes, various programming languages, and distributed systems. The position involves shift work and possible weekend hours, reflecting the 24/7 nature of cloud support.

Key responsibilities include managing customer problems through effective diagnosis, developing deep product knowledge, acting as a subject matter expert, and advocating for customer needs with cross-functional teams. You'll be part of Google Cloud's mission to accelerate digital transformation across industries, working with enterprise-grade solutions and cutting-edge technology.

This role offers the opportunity to work with Google's innovative cloud technologies while making a significant impact on customer success. You'll be part of a global team supporting customers in over 200 countries, helping solve critical business problems and driving digital transformation. The position requires German citizenship and the ability to pass enhanced background checks, reflecting its strategic importance.