Technical Solutions Engineer I, AI/ML

Google Cloud is seeking a Technical Solutions Engineer I specializing in AI/ML to join their customer support team. This role combines technical expertise in machine learning with customer service excellence. You'll be part of a global 24/7 support team helping enterprises adopt and succeed with Google Cloud products. The position requires strong debugging skills, coding abilities, and machine learning knowledge.

As a Technical Solutions Engineer, you'll handle critical customer issues, provide technical support, and work on improving support processes. You'll collaborate with cross-functional teams including web developers and systems administrators, serving both regional and international customers. The role involves troubleshooting technical problems using various tools and technologies, from debugging to networking and system administration.

Google Cloud is a leading platform that helps organizations across 200+ countries digitally transform their businesses. You'll work with cutting-edge technology and help customers leverage Google's enterprise-grade solutions. The ideal candidate should have experience with machine learning technologies like TensorFlow, PyTorch, or Keras, along with a strong foundation in general programming languages.

This position offers an opportunity to work at the intersection of AI/ML and customer success, requiring both technical depth and customer service skills. You'll not only solve complex technical issues but also help shape the future of Google Cloud's support infrastructure. The role demands strong analytical abilities, excellent communication skills, and a passion for helping customers succeed with cloud and AI technologies.