Technical Solutions Engineer I, Infrastructure, Google Cloud

Google Cloud is seeking a Technical Solutions Engineer I to join their Infrastructure team. This role is crucial in supporting enterprise customers in their transition to Google Cloud products. The position requires a strong technical background with 6 years of coding experience and 4 years in customer support and troubleshooting.

As a Technical Solutions Engineer, you'll be part of a global team providing 24/7 support to customers adopting Google Cloud. Your responsibilities will include resolving complex technical issues, performing detailed analysis, and developing solutions to improve customer support systems. You'll work with various technologies including Python, Java, Go, and JavaScript, while handling customer escalations and maintaining service-level objectives.

The ideal candidate should have experience with cloud computing, particularly GCP, and strong knowledge of web technologies. You'll be instrumental in helping companies innovate and transform digitally, working closely with cross-functional teams of developers and system administrators. The role offers the opportunity to work with both regional and international customers, making a significant impact on Google Cloud's growing business.

Google Cloud accelerates organizations' digital transformation across industries, delivering enterprise-grade solutions and tools for sustainable development. With customers in over 200 countries, you'll be joining a company at the forefront of cloud technology and innovation. The position offers the chance to work with cutting-edge technology while solving critical business problems for customers worldwide.

Note: This position requires Mexican citizenship in compliance with Article 7 of the Federal Labor Law, and English proficiency is mandatory for effective global collaboration.