Technical Solutions Engineer, Networking, Google Cloud
Description For Technical Solutions Engineer, Networking, Google Cloud
Google Cloud Platform is seeking a Technical Solutions Engineer specializing in Networking to join their dynamic team. This role combines technical expertise with customer advocacy, requiring strong networking knowledge and programming skills. You'll be part of Google Cloud's mission to accelerate digital transformation across industries, working with enterprise-grade solutions and cutting-edge technology.
The position demands a blend of technical troubleshooting, customer support, and system design capabilities. You'll need 4 years of experience with general-purpose programming languages and customer advocacy, along with deep knowledge of networking fundamentals and web technologies. The role involves analyzing complex technical issues, suggesting code-level solutions, and improving support systems.
As a Technical Solutions Engineer, you'll work with developers, businesses, educational institutions, and government agencies to maximize their cloud technology benefits. You'll be responsible for resolving technical incidents, performing detailed analysis, and building solutions that enhance customer self-service capabilities.
The ideal candidate will have experience with packet analysis, load testing, and traffic path analysis for troubleshooting network performance issues. Knowledge of live media workflows and system administration in Linux/Unix environments is highly valued. This role offers the opportunity to shape the future of cloud technology while working with Google's innovative platform.
Join a team that's dedicated to customer success and technical excellence, where you'll have the chance to work with cutting-edge technology and contribute to the growth of businesses across 200+ countries. This position combines technical depth with customer advocacy, making it perfect for someone who enjoys both technical problem-solving and customer interaction.
Responsibilities For Technical Solutions Engineer, Networking, Google Cloud
- File issue reports against product, documentation and procedures by documenting desired behavior or steps to reproduce, and driving bugs to resolution
- Suggest code-level resolutions for product bugs by leveraging relevant tools and effective communication to all stakeholders internally and externally
- Resolve technical incidents and escalations by performing analysis utilizing relevant tools (e.g., SQL, R, Python)
- Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation
Requirements For Technical Solutions Engineer, Networking, Google Cloud
- Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
- 4 years of experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design
- 4 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues
- Experience in System/network administrator level knowledge of Linux/Unix or Windows systems
- Knowledge of networking fundamentals (Load Balancing, Cloud Storage, Peering, TCP\IP etc.)
- Knowledge of basic web technologies (HTTP, HTML, DNS, TCP, etc.)
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