Technical Solutions Engineer, Networking, Google Cloud

Google Cloud is seeking a Technical Solutions Engineer specializing in Networking to join their global support team. This role combines technical expertise with customer advocacy, requiring strong networking knowledge and troubleshooting skills. You'll be part of a team that helps customers successfully adopt and implement Google Cloud solutions, working with various stakeholders to resolve technical challenges and improve product offerings.

The position demands a solid foundation in networking fundamentals, including TCP/IP, routing, VPNs, and load balancing, along with experience in modern cloud technologies. You'll be responsible for diagnosing complex technical issues, developing solutions, and advocating for customer needs with Product and Engineering teams. The role offers the opportunity to work with cutting-edge cloud technology while making a direct impact on customer success.

As a Technical Solutions Engineer, you'll need to balance technical problem-solving with customer service, requiring excellent communication skills and the ability to translate complex technical concepts into actionable solutions. The position involves working in a global team environment, sometimes requiring flexible hours to ensure 24/7 customer support coverage.

This role is perfect for someone who enjoys both technical challenges and customer interaction, with opportunities to influence product development through direct customer feedback. You'll be working at Google, a company known for its innovative technology and strong engineering culture, while helping organizations across various industries successfully leverage cloud technologies for their digital transformation journey.