Technical Solutions Engineer, Networking, Google Cloud
Description For Technical Solutions Engineer, Networking, Google Cloud
Google Cloud is seeking a Technical Solutions Engineer specializing in Networking to join their global support team. This role combines technical expertise with customer advocacy, requiring strong networking knowledge and troubleshooting skills. You'll be part of a team that helps customers successfully adopt and implement Google Cloud solutions, working directly with various stakeholders to resolve technical challenges and improve product offerings.
The position demands a solid foundation in networking fundamentals, including TCP/IP, routing, VPNs, and load balancing, along with experience in modern cloud technologies like Kubernetes and container networking. You'll be responsible for diagnosing complex technical issues, developing investigation tools, and serving as a bridge between customers and internal teams.
As a Technical Solutions Engineer, you'll have the opportunity to impact Google Cloud's growth by identifying customer needs and advocating for improvements. The role offers exposure to cutting-edge cloud technologies and the chance to work with a diverse global team. You'll need to be comfortable with flexible working hours as part of a 24/7 support operation.
The ideal candidate combines technical proficiency with strong problem-solving abilities and excellent communication skills. With Google Cloud's presence in over 200 countries, you'll be part of a team that's driving digital transformation across industries while working with some of the most advanced cloud technologies available.
This role offers the unique opportunity to work at the intersection of customer support, technical problem-solving, and product improvement, making it perfect for someone who enjoys both technical challenges and customer interaction. You'll be contributing to Google Cloud's mission of accelerating digital transformation while working with a global team of experts.
Responsibilities For Technical Solutions Engineer, Networking, Google Cloud
- Manage customer problems through effective diagnosis, resolution, and implementation of new investigation tools
- Develop knowledge of Google's product technology and underlying architectures
- Act as a consultant and subject matter expert for internal stakeholders
- Understand customer issues and advocate for their needs with cross-functional teams
- Work as part of a global team ensuring 24-hour customer support, including non-standard work hours or shifts
Requirements For Technical Solutions Engineer, Networking, Google Cloud
- Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience
- 4 years of experience coding in a general purpose language or system design
- 4 years of experience with two or more of: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP
- Experience in network troubleshooting using techniques like packet capture, load testing, and traffic path analysis
- Knowledge of networking fundamentals (TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
- Knowledge of virtual/container networking
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