Technical Solutions Engineer, SAP Priority Solutions

Google Cloud is a leading cloud platform provider helping organizations worldwide with digital transformation.
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Mid-Level Software Engineer
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5,000+ Employees
4+ years of experience
Enterprise SaaS · Cloud

Description For Technical Solutions Engineer, SAP Priority Solutions

Google Cloud Platform team helps customers transform and build what's next for their business using cloud technology. As a Technical Solutions Engineer focusing on SAP Priority Solutions, you'll be part of a team that ensures customer success with Google Cloud Platform products. You'll handle technical support for SAP-related solutions, troubleshoot complex issues, and develop best practices. The role requires expertise in SAP technologies, cloud infrastructure, and programming languages. You'll work with global teams to provide 24-hour customer support, contribute to product improvement, and act as a subject matter expert for both internal and external stakeholders. Google Cloud serves customers in more than 200 countries, helping organizations digitally transform their businesses using enterprise-grade solutions and cutting-edge technology. This role offers the opportunity to work with advanced cloud technologies while solving critical business problems for customers worldwide.

Last updated a day ago

Responsibilities For Technical Solutions Engineer, SAP Priority Solutions

  • Understand customer impact, handle escalations through diagnosis, trouble-shooting and resolution on Google Cloud Platform products
  • Develop understanding of the SAP-on-GCP and SAP on Google Bare Metal Solution (BMS) technologies and solutions
  • Act as subject matter expert for internal/external stakeholders and customer organizations
  • Work as part of a team of developers/consultants that globally ensure 24 hour customer support
  • Improve support experience for SAP-on-GCP/BMS by developing best practices/playbooks

Requirements For Technical Solutions Engineer, SAP Priority Solutions

Java
Python
JavaScript
  • Bachelor's degree in Science, Technology, Engineering, Mathematics or equivalent practical experience
  • 4 years of experience supporting customers in Enterprise Cloud
  • Experience with SAP technologies (HANA database, S4/NetWeaver application platform)
  • Experience reading and debugging code in Java, C, C++, .NET, Python, Shell/Bash, JavaScript or ABAP

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