Technical Solutions Engineer, Storage, Google Cloud (English)

Google Cloud Platform helps customers transform and build what's next for their business with cloud technology.
Cloud
Entry-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS · Cloud

Description For Technical Solutions Engineer, Storage, Google Cloud (English)

Google Cloud Platform is seeking a Technical Solutions Engineer to join their Storage team. This role combines technical expertise with customer support, requiring strong problem-solving abilities and communication skills. As part of Google Cloud's mission to accelerate digital transformation, you'll work with enterprise-grade solutions and cutting-edge technology.

The position involves troubleshooting complex technical issues, analyzing problems using tools like SQL, Python, and R, and developing solutions to improve customer support systems. You'll be interfacing directly with customers, making English fluency essential. The role requires a strong technical foundation with at least 2 years of experience in customer advocacy and code comprehension.

Working at Google Cloud means being part of a rapidly growing business that serves customers in over 200 countries. You'll collaborate with teams dedicated to helping businesses leverage technology for better connection with customers, employees, and partners. The role offers exposure to various aspects of cloud computing, from infrastructure to applications.

The ideal candidate will have a bachelor's degree in a STEM field or equivalent experience, along with demonstrated expertise in technical support or software development. Experience with cloud computing, enterprise customer support, and knowledge of technologies like Kubernetes, Oracle, or SAP would be advantageous.

This position offers the opportunity to work with cutting-edge technology while making a significant impact on how businesses worldwide operate. You'll be part of Google's inclusive culture that values diversity and innovation, working in an environment that promotes equal opportunity and professional growth.

Last updated 3 months ago

Responsibilities For Technical Solutions Engineer, Storage, Google Cloud (English)

  • File issue reports against product, documentation and procedures
  • Suggest code-level resolutions for complex product bugs
  • Resolve technical incidents and escalations by performing analysis utilizing relevant tools
  • Identify opportunities and build solutions to improve support or empower customers

Requirements For Technical Solutions Engineer, Storage, Google Cloud (English)

Python
Java
Go
JavaScript
  • Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
  • 2 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues
  • 2 years of experience reading code in a general purpose coding language
  • 1 year of experience in technical support, professional services, software development, or product operations management
  • Ability to communicate in English fluently
  • Experience with cloud computing (preferred)
  • Experience in technical consulting on supporting large enterprise customers (preferred)
  • 2 years of experience with Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP (preferred)

Benefits For Technical Solutions Engineer, Storage, Google Cloud (English)

Medical Insurance
Vision Insurance
Dental Insurance
Parental Leave
  • Equal employment opportunity
  • Inclusive work environment
  • Global collaboration opportunities

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