Technical Solutions Manager, Customer Experience, gTech Ads Sellside (English, Mandarin)

Google creates products and services that make the world a better place, focusing on innovative technology solutions.
Backend
Entry-Level Software Engineer
In-Person
5,000+ Employees
1+ year of experience
Enterprise SaaS · Advertising

Description For Technical Solutions Manager, Customer Experience, gTech Ads Sellside (English, Mandarin)

Google's gTech Ads Sellside team is seeking a Technical Solutions Manager to lead the technical relationship management of major advertising clients and product partners. This role combines technical expertise with client relationship management, requiring fluency in both English and Mandarin. The position involves leading cross-functional teams, leveraging emerging technologies, and developing innovative solutions for advertising platforms.

The role offers a unique opportunity to work at the intersection of technology and business, where you'll be responsible for analyzing technical problems, optimizing workflows, and implementing solutions that scale to support millions of customers worldwide. You'll collaborate with various teams including Engineering, Sales, and Product Management to improve Google's tools and services.

As part of gTech Ads Sellside, you'll be instrumental in supporting Google's sales teams and publishers, ensuring the continuous improvement of products based on evolving user needs. The position requires strong technical skills, including experience with SQL and web technologies, combined with excellent project management and stakeholder management abilities.

The ideal candidate will have at least one year of technical troubleshooting experience, strong coding abilities, and exceptional communication skills. You'll be working in a global, cross-functional environment where your solutions will directly impact Google's advertising ecosystem and client success. This role offers growth opportunities in both technical and leadership directions, making it perfect for someone who wants to combine technical expertise with business impact at one of the world's leading technology companies.

Last updated a day ago

Responsibilities For Technical Solutions Manager, Customer Experience, gTech Ads Sellside (English, Mandarin)

  • Analyze and resolve technical problems and roadblocks around data and tools access
  • Identify opportunities to optimize and automate workflows across a wide variety of projects
  • Work with Product Managers and Software Engineers to improve or develop new Google tools and products
  • Collaborate with Consumer and Engineering teams to write complex code and implement tools
  • Manage stakeholder expectations and communicate with internal teams and external consumers

Requirements For Technical Solutions Manager, Customer Experience, gTech Ads Sellside (English, Mandarin)

Linux
  • Bachelor's degree in Engineering, Computer Science, a related field, or equivalent practical experience
  • 1 year of experience in technical troubleshooting and writing code in one or more programming languages
  • Experience in technical project management, stakeholder management, professional services, solution engineering, or technical consulting
  • Experience with Data/SQL and web technologies
  • Ability to communicate in English and Mandarin fluently
  • Knowledge of SQL/MySQL, and Unix/Linux operating systems and commands
  • Ability to travel to meet with specific partner and client stakeholders

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