Technical Solutions Manager, gTech Ads Sellside, Customer Experience

Google creates products and services that make the world a better place, focusing on technical solutions and customer support.
Backend
Entry-Level Software Engineer
In-Person
1+ year of experience
Enterprise SaaS

Description For Technical Solutions Manager, gTech Ads Sellside, Customer Experience

Google's gTech Ads Sellside team is seeking a Technical Solutions Manager to join their dynamic customer experience division. This role sits at the intersection of technical problem-solving and customer success, working with a solution-generating team that supports sales teams and publishers worldwide. The position requires a unique blend of technical expertise and customer-facing skills, as you'll be responsible for developing scalable solutions that support millions of customers globally.

The role involves close collaboration with Sales, Product, and Engineering teams to enhance Google's tools and services based on evolving user needs. You'll be part of a cross-functional and global team responsible for maintaining ad system functionality and freshness. The position offers an opportunity to work on technical troubleshooting, workflow optimization, and implementation of efficiency-improving tools.

As a Technical Solutions Manager, you'll need a strong foundation in programming, with particular emphasis on SQL and Linux systems. The role requires excellent stakeholder management skills and the ability to translate complex technical concepts for various audiences. You'll be responsible for analyzing technical problems, developing automated solutions, and managing relationships with both internal teams and external partners.

This position is ideal for someone who combines technical acumen with strong communication skills and enjoys working in a fast-paced, collaborative environment. You'll have the opportunity to influence product development, implement technical solutions, and drive positive change in how Google serves its advertising customers. The role offers exposure to cutting-edge ad technology and the chance to work with diverse teams across Google's global operations.

Last updated 3 months ago

Responsibilities For Technical Solutions Manager, gTech Ads Sellside, Customer Experience

  • Analyze and resolve technical problems and roadblocks around data and tools access
  • Identify opportunities to optimize and automate workflows across a wide variety of projects
  • Work closely with Product Managers and Software Engineers to improve or develop new Google tools and products
  • Collaborate with Consumer and Engineering teams to write code and implement tools to improve troubleshooting efficiency
  • Manage stakeholder expectations and communicate with internal teams and external consumers, advertisers, and publishers

Requirements For Technical Solutions Manager, gTech Ads Sellside, Customer Experience

Linux
  • Bachelor's degree in Engineering, Computer Science, a related field, or equivalent practical experience
  • 1 year of experience in technical troubleshooting and writing code in one or more programming languages
  • Experience in technical project management, stakeholder management, professional services, solution engineering, or technical consulting
  • Experience with Data/SQL and web technologies
  • Demonstrated knowledge of SQL/MySQL, and Unix/Linux operating systems and commands
  • Ability to collaborate, build consensus, deliver, and drive technical decisions
  • Strong technical leadership, project management, analytical problem solving, and troubleshooting skills

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