Web Solutions Engineer, Support Tooling and Automation

Google Cloud provides enterprise-grade solutions leveraging cutting-edge technology to help organizations digitally transform their businesses.
Backend
Mid-Level Software Engineer
In-Person
4+ years of experience
Enterprise SaaS · Cloud

Description For Web Solutions Engineer, Support Tooling and Automation

Google Cloud is seeking a Web Solutions Engineer to join their Support Tooling and Automation team. This role combines technical expertise with problem-solving skills to develop innovative solutions for complex business challenges. As a Web Solutions Engineer, you'll be instrumental in analyzing problems, designing scalable solutions, and working with various engineering teams to enhance tools and systems.

The position requires a strong foundation in both frontend and backend development, with expertise in languages like JavaScript, TypeScript, Java, Python, and Go. You'll work with database technologies and have the opportunity to build and maintain data pipelines while creating tools that improve the efficiency of support operations.

This role is perfect for someone who enjoys the intersection of technical development and practical problem-solving. You'll be working with Google Cloud, a platform that serves customers in over 200 countries, helping organizations transform digitally and solve critical business challenges. The position offers the opportunity to work with cutting-edge technology while making a significant impact on both customer and internal user experiences.

Key responsibilities include collaborating with engineering teams, advocating for customer needs, troubleshooting complex issues, and developing tools for faster diagnosis and resolution. You'll also be involved in creating data pipelines and reporting systems for stakeholders.

The ideal candidate will have 4+ years of experience in full-stack development, strong analytical skills, and a deep understanding of various programming languages and database technologies. This role offers the chance to work with one of the world's leading technology companies while contributing to solutions that help businesses worldwide succeed in their digital transformation journeys.

Last updated a day ago

Responsibilities For Web Solutions Engineer, Support Tooling and Automation

  • Work closely with engineering teams to improve our tools
  • Understand customer and agent issues and advocate for their needs with cross-functional teams like Software Engineering
  • Develop an in-depth understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis
  • Ingest and create data pipelines from upstream systems providing data availability and reporting for stakeholders
  • Design and develop tooling for our customers and support agents

Requirements For Web Solutions Engineer, Support Tooling and Automation

JavaScript
TypeScript
Java
Python
Go
Linux
  • Bachelor's degree in Computer Science, Electrical Engineering, Math or related quantitative field, or equivalent practical experience in software development
  • 4 years of experience in full-stack software development and system design
  • Experience with front end languages (e.g., JavaScript or TypeScript)
  • Experience with backend languages (e.g., Java, Python, or Go)
  • Experience working with database technologies (e.g., SQL, NoSQL)

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