Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries, trusted by over 15,000 ecommerce brands.

Gorgias, a leading conversational AI platform for ecommerce, is seeking a Senior Backend Software Engineer to join their Toronto team. The role offers an exciting opportunity to work on a platform that serves over 15,000 ecommerce brands and processes millions of customer interactions daily.

The position involves designing and implementing scalable solutions for a high-traffic environment, handling thousands of API calls per second. You'll be part of the Reporting team, focusing on upskilling public APIs and realtime metrics, requiring strong analytics and database expertise.

Working in a hybrid environment (2 days office requirement), you'll collaborate with cross-functional teams including engineering managers, product managers, and designers. The role demands expertise in Python, TypeScript, SQL, and experience with technologies like Kafka and Kubernetes.

Gorgias offers an impressive benefits package including 5-week vacation, parental leave, health insurance, and substantial learning budgets. The company maintains a strong engineering culture focused on ownership, teamwork, and excellence, while promoting a diverse and inclusive workplace.

The position offers competitive compensation (CA$185.3K – CA$204.8K) plus equity, with transparent salary calculations. This is an excellent opportunity for experienced engineers who want to make a significant impact in the e-commerce space while working with cutting-edge technology and a talented team.

Senior Backend Engineer role at Gorgias, building scalable e-commerce solutions with Python, TypeScript, and SQL, offering competitive salary and comprehensive benefits.

Senior Backend Software Engineer

Gorgias, a leading conversational AI platform for ecommerce, is seeking a Senior Backend Software Developer to join their growing team. The company serves over 15,000 ecommerce brands, providing AI-powered customer service solutions integrated with Shopify.

The role is based in Toronto with a hybrid work arrangement requiring two days per week in office. As a Senior Backend Developer, you'll be part of the Reporting team, focusing on upskilling public APIs and realtime metrics. The position offers an opportunity to work with cutting-edge technologies including Python, TypeScript, Kafka, and Kubernetes, while handling high-traffic systems processing thousands of API calls per second.

The ideal candidate should have strong experience in backend development, particularly with databases and analytics, combined with a product-oriented mindset. You'll be responsible for designing and implementing features that serve millions of shoppers, working autonomously while collaborating with cross-functional teams.

Gorgias offers an impressive benefits package including 5 weeks vacation, 16 weeks parental leave, health insurance, and substantial professional development budgets. The company maintains a strong engineering culture focused on ownership, teamwork, and excellence, with a commitment to shipping fast without compromising quality.

Recently raising a Series C-2 round of $29M, Gorgias is in a strong growth phase with a 4.3 Glassdoor rating. The company values diversity and encourages applications from candidates who might not meet every requirement but show potential and enthusiasm. The role offers an excellent opportunity to impact a rapidly scaling platform while working with a talented, diverse team.

Senior Backend Software Developer role at Gorgias, building scalable solutions for ecommerce customer service platform.

Senior Backend Software Developer

Conversational AI platform for ecommerce that drives sales and resolves support inquiries, trusted by over 15,000 ecommerce brands.

Gorgias, a leading conversational AI platform for ecommerce, is seeking a Senior Back-End Engineer to join their Streaming Team. This role is crucial in powering their platform that supports over 15,000 ecommerce brands and 100+ engineers. The position offers an opportunity to work with advanced messaging and streaming systems, including Kafka, Flink, and RabbitMQ.

As part of a tight-knit team of four, you'll have significant autonomy to shape the roadmap and deliver impactful projects. The role involves improving system reliability, leading migration projects, and building self-service tools that enhance engineer productivity. You'll be at the forefront of major initiatives, including the transition from monolith to microservices and on-premise to cloud infrastructure.

The ideal candidate brings 6 years of Python experience and deep expertise in messaging systems and infrastructure engineering. You'll need strong skills in Kubernetes, database management, and a proven track record of managing live system migrations. The position offers competitive compensation (€89.5K – €98.9K), comprehensive benefits, and the opportunity to work remotely from various European locations.

Gorgias provides an excellent work environment with benefits including 5-week vacation, paid parental leave, learning allowances, and regular team events. The company has recently raised a Series C-2 round of $29M and maintains high employee satisfaction ratings. They're committed to diversity and inclusion, encouraging applications from candidates who might not meet every requirement but bring unique value to the team.

Senior Back-End Engineer position at Gorgias focusing on data streaming systems, offering remote work and competitive compensation in Europe.

Senior Back-End Engineer, Data Streaming

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries, trusted by over 15,000 brands.

Gorgias, a leading conversational AI platform for ecommerce, is seeking a Senior Machine Learning Engineer with a backend focus to join their innovative team. The role combines sophisticated machine learning engineering with robust backend development, serving over 15,000 ecommerce brands and handling 1M+ merchant-shopper interactions daily.

The position offers an opportunity to work on cutting-edge AI technologies, including state-of-the-art Agentic LLM pipelines, classification algorithms, and product recommendation systems. You'll be part of a dynamic team that includes Software Engineers, ML Engineers, Product Managers, and Designers, all working together to revolutionize AI-driven customer support.

Key responsibilities include designing and maintaining backend services for ML models, deploying solutions to production, and building scalable systems. You'll work with modern tools and frameworks including HuggingFace, Vertex, and various LLM providers, while keeping up with the latest developments in AI and computer science.

The ideal candidate brings strong backend engineering experience, proficiency in Python and ML frameworks, and expertise in distributed systems and cloud platforms. You'll be working in a collaborative environment that values continuous learning and innovation, with competitive compensation and comprehensive benefits.

This role presents an exceptional opportunity to shape the future of AI-driven customer support while working with a rapidly growing company that has recently raised a $30 Million Series C. Join Gorgias to make a significant impact in transforming ecommerce customer experiences through AI innovation.

Senior Machine Learning Engineer position at Gorgias, focusing on backend development and ML model deployment for ecommerce customer support automation.

Senior Machine Learning Engineer - Backend focus

Gorgias, a leading conversational AI platform for ecommerce, is seeking a Senior Full-Stack Engineer to join their European team. The role spans across key initiatives including the Convert suite for revenue optimization and CRM Growth focusing on product-led growth strategies. The position offers a hybrid work arrangement across European hubs including Paris, Lisbon, Bucharest, and Belgrade.

The ideal candidate brings 5+ years of full-stack development experience, with strong expertise in React.js and backend technologies. You'll be working with a modern tech stack including Python, TypeScript, and various cloud technologies, contributing to systems that handle thousands of requests per second.

The role offers comprehensive benefits including 5-week vacation, health insurance, learning budgets, and regular team events. Gorgias maintains a strong engineering culture focused on shipping quality code quickly while emphasizing growth and ownership. The company has recently raised a Series C-2 round of $29M and maintains high employee satisfaction scores.

Working at Gorgias means joining a fast-growing company that values diversity and inclusion, with a transparent interview process and clear career progression. You'll be part of building and scaling systems that serve over 15,000 ecommerce brands, making every customer interaction personal and impactful.

The position offers competitive compensation (€89.5K – €115.2K) with additional benefits and growth opportunities. If you're passionate about building scalable solutions and want to be part of a team that values excellence, ownership, and continuous learning, this role presents an excellent opportunity to make a significant impact in the ecommerce technology space.

Senior Full-Stack Engineer role at Gorgias, building scalable ecommerce AI solutions with React and Python, offering competitive pay and benefits in European tech hubs.

Senior Full-Stack Engineer

Gorgias, a leading conversational AI platform for ecommerce, is seeking a Machine Learning Engineering Intern to join their dynamic team in Paris. This role offers a unique opportunity to work on cutting-edge AI solutions that serve over 15,000 ecommerce brands and handle 1M+ merchant-shopper interactions daily.

The position sits within the Machine Learning team, focusing on transforming ecommerce interactions through AI automation. You'll be working on sophisticated systems including state-of-the-art Agentic LLM pipelines, classification algorithms, and product recommendation systems. The team utilizes advanced tools like HuggingFace, Vertex, and Comet ML, while maintaining high engineering standards with FastAPI, Kubeflow, and Kubernetes.

As an intern, you'll be deeply involved in developing and refining AI solutions, working with both classical NLP and modern LLM approaches. You'll gain hands-on experience with production-grade ML systems, data pipelines, and cross-functional collaboration. The role requires a Masters degree in STEM, strong Python skills, and familiarity with ML concepts.

The company offers a competitive monthly stipend of 2000€, along with benefits including paid time off, lunch vouchers, and a transportation stipend. Working in a hybrid model, you'll be based in the Paris office with a supportive team culture focused on growth, ownership, and excellence. This internship is ideal for someone passionate about AI in ecommerce and eager to contribute to a fast-growing company that recently raised a Series C-2 funding of $29M.

Machine Learning Engineering Internship at Gorgias, working on AI solutions for ecommerce customer support and sales automation in Paris.

Machine Learning Engineer - Internship

Conversational AI platform for ecommerce that drives sales and resolves support inquiries, trusted by over 15,000 brands.

Gorgias, a leading conversational AI platform for ecommerce, is seeking a Senior Backend Engineer to join their growing team. The company serves over 15,000 ecommerce brands and is built specifically for Shopify integration.

The role offers an exciting opportunity to work on large-scale systems handling millions of shoppers and thousands of merchants. As a Senior Backend Engineer, you'll be responsible for designing and implementing APIs, features, and models that power the platform's core functionality. You'll work in a hybrid environment from Paris, with a competitive base salary of €86k annually.

Key responsibilities include designing scalable features, working closely with cross-functional teams, shipping production code autonomously, and participating in on-call rotations. The ideal candidate should have strong experience with Python (or equivalent languages like Ruby, Node.js, Java, or C#) and be comfortable with DevOps tools like Docker and Kubernetes.

The company offers an impressive benefits package, including 5 weeks vacation, 16 weeks parental leave, health insurance, and substantial learning and wellness budgets. Gorgias has a strong focus on work-life balance and professional development, with regular company summits and retreats.

The engineering team consists of 100+ professionals, providing ample opportunity for learning and growth. You'll be joining a fast-paced environment where multiple product shipments occur daily, requiring strong technical skills and business acumen.

Gorgias values diversity and inclusion, encouraging applications from candidates who might not meet every requirement but bring unique perspectives. The company has recently raised a Series C-2 funding of $29M and maintains high ratings on platforms like Glassdoor (4.3) and Comparably (4.7).

This is an excellent opportunity for a senior engineer looking to make a significant impact in the ecommerce space while working with cutting-edge technology and a supportive team.

Senior Backend Engineer role at Gorgias, building scalable APIs and features for ecommerce customer service platform.

Senior Backend Engineer

Gorgias, a leading conversational AI platform for ecommerce, is seeking a Senior Backend Engineer with ML focus to join their Machine Learning team. The role combines backend engineering expertise with machine learning capabilities to transform ecommerce customer interactions. The company serves over 15,000 merchants, handling 1M+ daily interactions, and recently raised a $30M Series C.

The position offers an opportunity to work on cutting-edge AI technologies, including state-of-the-art Agentic LLM pipelines, classification algorithms, and product recommendation systems. You'll be responsible for designing and maintaining backend services, deploying ML models, and building scalable systems to handle large data volumes.

The ideal candidate brings strong backend engineering experience, Python proficiency, and practical knowledge of ML frameworks. You'll work with modern technologies including HuggingFace, Vertex, and various LLM providers, while contributing to the AI-driven future of customer support.

Gorgias offers competitive benefits including top-tier compensation, generous vacation time, comprehensive health coverage, and substantial learning budgets. The company maintains a strong focus on diversity and inclusion, encouraging applications from candidates who might not meet every requirement but bring unique perspectives.

Join a rapidly growing company with a 4.3 Glassdoor rating, where you'll have the opportunity to shape the future of AI-driven customer support while working with a diverse, passionate team committed to revolutionizing the ecommerce experience.

Senior Backend Engineer role at Gorgias focusing on ML, building scalable AI solutions for ecommerce customer support platform.

Senior Backend Engineer - ML focus

Gorgias is seeking a Senior Full-Stack Engineer to join their Conversational AI team, focusing on revolutionizing customer support in the e-commerce space. The role involves working with React and Node.js to develop and enhance their chat platform that serves over 15,000 ecommerce brands. The position offers a hybrid work arrangement in Paris, with competitive compensation including equity.

The ideal candidate will have 6+ years of experience with React and Node.js, strong teamwork abilities, and a track record of ownership in previous roles. They'll be responsible for expanding chat functionality, implementing performance improvements, and collaborating across teams to integrate new features.

Gorgias offers an attractive benefits package including 5-week vacation, paid parental leave, health insurance, and substantial professional development budget. The company has a strong engineering culture focused on shipping quality code quickly while maintaining high standards.

The role presents an opportunity to work on a product that impacts millions of users, within a team that values continuous learning and growth. Gorgias has recently raised a Series C-2 funding of $29M and maintains high employee satisfaction ratings. They are committed to diversity and inclusion, encouraging applications from candidates who might not meet every requirement but show potential and enthusiasm.

Working at Gorgias means joining a dynamic, fast-growing company that values ownership, teamwork, and excellence. The position offers both technical challenges and professional growth opportunities in a supportive, collaborative environment.

Senior Full-Stack Engineer position at Gorgias, working on conversational AI platform for ecommerce, requiring 6+ years React/Node.js experience, offering hybrid work in Paris.

Senior Full-Stack Engineer ReactJS/NodeJS

Gorgias, a leading conversational AI platform for ecommerce, is seeking a Senior Site Reliability Engineer to join their growing team. The company serves over 15,000 ecommerce brands and is built for Shopify with advanced ecommerce integrations. The SRE team, currently 4 members strong with plans to expand to 6, maintains core infrastructure handling billions of daily queries with sub-millisecond response times.

The role involves managing multi-TB PostgreSQL clusters, operating high-throughput message queues, and maintaining multiple GKE clusters worldwide. You'll work with cutting-edge technologies including Kafka, Kubernetes, and various cloud services. The team has achieved significant milestones like optimizing database performance, implementing sophisticated connection pooling, and securing SOC2 certification.

As a Senior SRE, you'll be responsible for ensuring system reliability, scalability, and performance. The position requires strong expertise in cloud-native systems, infrastructure as code, and DevOps practices. You'll collaborate with product-engineering teams to implement best practices for system reliability, security, and disaster recovery.

The company offers an attractive benefits package including generous vacation time, remote work flexibility, comprehensive health coverage, and substantial professional development resources. Gorgias maintains a strong commitment to diversity and inclusion, encouraging applications from candidates who might not meet every requirement but bring unique valuable perspectives.

Working at Gorgias means joining a company with strong financial backing (recently raised Series C-2 for $29M), excellent workplace ratings, and a culture focused on continuous learning and growth. The role offers an opportunity to work on challenging technical problems while contributing to the success of a rapidly growing ecommerce platform.

Senior Site Reliability Engineer role at Gorgias, managing large-scale infrastructure and implementing DevOps practices for an ecommerce AI platform.

Senior Site Reliability Engineer

Gorgias, a leading conversational AI platform for ecommerce, is seeking a Senior Full-Stack Engineer to join their growing team. The role spans across multiple European hubs including Paris, Lisbon, Bucharest, and Belgrade, with a hybrid work arrangement requiring two days per week in the office.

The position offers an opportunity to work on critical teams including Convert (revenue optimization products), CRM Growth (focused on product-led growth), and CRM Developer Relations. You'll be working with modern technologies including Python, TypeScript, React.js, and various cloud services.

As a Senior Full-Stack Engineer, you'll be responsible for building and scaling systems that handle thousands of requests per second, developing end-to-end features, and collaborating with cross-functional teams. The ideal candidate brings 5+ years of full-stack development experience and a strong background in React.js.

The company offers an attractive compensation package including equity, comprehensive benefits, and a strong focus on work-life balance. You'll enjoy perks such as 5-week vacation, paid parental leave, healthcare coverage, and substantial professional development budgets.

Gorgias maintains a culture focused on Getting Stuff Done, Ownership, Team Work, Excellence, and Agility. They value fast shipping without compromising quality, with a strong emphasis on code testing and error handling. The company has recently raised a Series C-2 round of $29M and maintains high employee satisfaction ratings.

This is an excellent opportunity for a senior engineer looking to make a significant impact in a fast-growing, well-funded startup that serves over 15,000 ecommerce brands. The role offers both technical challenges and professional growth opportunities in an inclusive, diverse workplace.

Senior Full-Stack Engineer role at Gorgias, building scalable ecommerce solutions with Python and React, offering competitive salary and comprehensive benefits.

Gorgias is the #1 CX platform in the ecommerce industry, empowering brands to grow through AI-powered customer experience.

Gorgias, the #1 CX platform in the ecommerce industry, is seeking a Senior Machine Learning Engineer to join their Machine Learning team. As part of this team, you'll play a crucial role in developing, refining, and enabling their AI Agent, designed to automatically address and resolve shopper requests for merchant clients. You'll work on optimizing and implementing solutions that enhance the efficiency, accuracy, and functionality of AI-driven customer support, marketing, and phone solutions.

Key responsibilities include:
- Owning the feedback, observability, and continuous training of deployed ML solutions/models
- Working on Generative Agents, Recommender systems, and Knowledge graphs
- Solving product-facing problems with classical NLP and/or LLMs
- Building clear tech specs and implementing scalable solutions
- Maintaining services and cron jobs
- Owning the development life cycle
- Collaborating in a cross-functional team
- Maintaining the ML team data pipeline
- Analyzing post-release performances and identifying improvement paths

The ideal candidate should have:
- 5 years of proven track record in Machine Learning, software design, and API development
- Proficiency in Python and familiarity with GCP
- Excellent communication skills in English
- Masters degree in STEM or a related field

Gorgias offers competitive benefits including:
- Competitive salary & equity
- 5-week vacation
- Paid sick leave and parental leave
- Health insurance
- Learning and development budget
- Regular team retreats and company summits

Join Gorgias to be part of a fast-growing company that's transforming the ecommerce landscape through AI-powered customer experience solutions.

Join Gorgias as a Senior Machine Learning Engineer to develop AI-powered customer experience solutions for ecommerce brands.

Gorgias Engineering Jobs

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries, trusted by over 15,000 ecommerce brands.