Senior Backend Engineer - ML focus

Gorgias, a leading conversational AI platform for ecommerce, is seeking a Senior Backend Engineer with ML focus to join their Machine Learning team. The role combines backend engineering expertise with machine learning capabilities to transform ecommerce customer interactions. The company serves over 15,000 merchants, handling 1M+ daily interactions, and recently raised a $30M Series C.

The position offers an opportunity to work on cutting-edge AI technologies, including state-of-the-art Agentic LLM pipelines, classification algorithms, and product recommendation systems. You'll be responsible for designing and maintaining backend services, deploying ML models, and building scalable systems to handle large data volumes.

The ideal candidate brings strong backend engineering experience, Python proficiency, and practical knowledge of ML frameworks. You'll work with modern technologies including HuggingFace, Vertex, and various LLM providers, while contributing to the AI-driven future of customer support.

Gorgias offers competitive benefits including top-tier compensation, generous vacation time, comprehensive health coverage, and substantial learning budgets. The company maintains a strong focus on diversity and inclusion, encouraging applications from candidates who might not meet every requirement but bring unique perspectives.

Join a rapidly growing company with a 4.3 Glassdoor rating, where you'll have the opportunity to shape the future of AI-driven customer support while working with a diverse, passionate team committed to revolutionizing the ecommerce experience.