Senior Machine Learning Engineer - Backend focus

Gorgias, a leading conversational AI platform for ecommerce, is seeking a Senior Machine Learning Engineer with a backend focus to join their innovative team. The role combines sophisticated machine learning engineering with robust backend development, serving over 15,000 ecommerce brands and handling 1M+ merchant-shopper interactions daily.

The position offers an opportunity to work on cutting-edge AI technologies, including state-of-the-art Agentic LLM pipelines, classification algorithms, and product recommendation systems. You'll be part of a dynamic team that includes Software Engineers, ML Engineers, Product Managers, and Designers, all working together to revolutionize AI-driven customer support.

Key responsibilities include designing and maintaining backend services for ML models, deploying solutions to production, and building scalable systems. You'll work with modern tools and frameworks including HuggingFace, Vertex, and various LLM providers, while keeping up with the latest developments in AI and computer science.

The ideal candidate brings strong backend engineering experience, proficiency in Python and ML frameworks, and expertise in distributed systems and cloud platforms. You'll be working in a collaborative environment that values continuous learning and innovation, with competitive compensation and comprehensive benefits.

This role presents an exceptional opportunity to shape the future of AI-driven customer support while working with a rapidly growing company that has recently raised a $30 Million Series C. Join Gorgias to make a significant impact in transforming ecommerce customer experiences through AI innovation.