Senior Site Reliability Engineer

Gorgias, a leading conversational AI platform for ecommerce, is seeking a Senior Site Reliability Engineer to join their growing team. The company serves over 15,000 ecommerce brands and is built for Shopify with advanced ecommerce integrations. The SRE team, currently 4 members strong with plans to expand to 6, maintains core infrastructure handling billions of daily queries with sub-millisecond response times.

The role involves managing multi-TB PostgreSQL clusters, operating high-throughput message queues, and maintaining multiple GKE clusters worldwide. You'll work with cutting-edge technologies including Kafka, Kubernetes, and various cloud services. The team has achieved significant milestones like optimizing database performance, implementing sophisticated connection pooling, and securing SOC2 certification.

As a Senior SRE, you'll be responsible for ensuring system reliability, scalability, and performance. The position requires strong expertise in cloud-native systems, infrastructure as code, and DevOps practices. You'll collaborate with product-engineering teams to implement best practices for system reliability, security, and disaster recovery.

The company offers an attractive benefits package including generous vacation time, remote work flexibility, comprehensive health coverage, and substantial professional development resources. Gorgias maintains a strong commitment to diversity and inclusion, encouraging applications from candidates who might not meet every requirement but bring unique valuable perspectives.

Working at Gorgias means joining a company with strong financial backing (recently raised Series C-2 for $29M), excellent workplace ratings, and a culture focused on continuous learning and growth. The role offers an opportunity to work on challenging technical problems while contributing to the success of a rapidly growing ecommerce platform.