Solutions Engineer

Provider of open-source visualization and observability platform used by over 20M users globally, offering the Grafana LGTM Stack for enterprise monitoring solutions.
$136,000 - $177,000
Backend
Senior Software Engineer
In-Person
["501 - 1,000"] Employees
5+ years of experience
Enterprise SaaS

Description For Solutions Engineer

Grafana Labs, the company behind the widely-used open source visualization tool with over 20M users globally, is seeking a Senior Solutions Engineer to join their customer-facing technical team. This role represents a unique opportunity to work at the intersection of technical expertise and customer success for a leading observability platform provider.

The Solutions Engineering team serves as the bridge between Grafana Labs' engineering teams, customers, and sales organization. As a Solutions Engineer, you'll be instrumental in driving customer success by providing technical expertise, conducting demonstrations, and ensuring successful implementation of Grafana's technology stack.

The role demands a professional with 5+ years of technical pre-sales experience, preferably in open source technologies or the metrics/monitoring space. You'll be working with Grafana's comprehensive LGTM Stack, which includes industry-leading tools for metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

Key responsibilities include partnering with the sales team to articulate Grafana's value proposition, owning technical customer engagements, delivering product presentations, and contributing to technical content creation. The ideal candidate will possess strong communication skills, technical acumen, and the ability to translate complex technical concepts into customer solutions.

Based in Germany, this position offers competitive compensation (€136,000 - €177,000 OTE) and the opportunity to work with a diverse, global team that serves prestigious clients like Bloomberg, JPMorgan Chase, and eBay. The role provides a platform to make a significant impact in the observability space while working with cutting-edge technology used in various applications, from monitoring beehives to climate change in the Alps.

Last updated 11 days ago

Responsibilities For Solutions Engineer

  • Partner with Sales team to articulate Grafana value proposition and strategy
  • Own technical engagement with customers and help close complex opportunities
  • Deliver product and technical presentations
  • Communicate with customers and internal teams for product feedback
  • Drive product conversations based on customer needs
  • Create documentation, blog posts, videos, and enablement materials

Requirements For Solutions Engineer

  • 5+ years of technical pre-sales experience
  • Experience with Open Source technologies or Metrics/Monitoring space
  • Strong judgment, collaboration, and leadership skills
  • First class written and oral communication skills
  • Technical mindset and desire to grow technically
  • Must be located in Germany

Benefits For Solutions Engineer

Equity
  • Equity
  • Bonus

Interested in this job?

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