Support Engineer

Grafana Labs, a leading observability company with over 20M users globally, is seeking a Support Engineer to join their Customer Experience team. This role presents an exciting opportunity to work with cutting-edge observability technology used by major enterprises worldwide.

As a Support Engineer, you'll be at the forefront of supporting Grafana's entire observability stack, from front-end panels to metrics, logs, and traces. The position offers hands-on experience with various open source projects and extensive learning opportunities across Cloud, Enterprise, and Open Source offerings.

The role requires a strong background in observability, cloud systems administration, or DevOps, with the ability to troubleshoot complex technical issues in lab environments using AWS, Azure, GCP, and Kubernetes. You'll work directly with customers ranging from small businesses to Fortune 500 companies, providing specialized support and becoming a trusted advisor in their observability journey.

Key responsibilities include debugging customer issues, securing Grafana instances, evaluating dashboard panels, reviewing configurations, and collaborating with software developers on GitHub. You'll also contribute to the internal knowledge base and help shape product development through customer feedback.

The position offers competitive compensation ($105,639 - $126,766) and the opportunity to work with a diverse, talented team in a remote-friendly environment. This is an ideal role for someone passionate about open source technology, customer service, and technical problem-solving who wants to make an impact in the observability space.