Senior Operations Engineer

Healthcare company pioneering new technologies for early cancer detection using next-generation sequencing, population-scale clinical studies, and advanced data science.
DevOps
Senior Software Engineer
In-Person
5+ years of experience
Healthcare · Biotech

Description For Senior Operations Engineer

GRAIL is a pioneering healthcare company focused on revolutionizing cancer detection through early diagnosis. Based in Menlo Park, California, with additional locations in Washington, D.C., North Carolina, and the United Kingdom, GRAIL combines next-generation sequencing (NGS), population-scale clinical studies, and advanced computer science to transform cancer care.

The Senior Operations Engineer role is a critical position responsible for managing the complete lifecycle of GRAIL's laboratory equipment, including cutting-edge next-generation sequencing platforms and automated liquid handling robots. This position requires a unique blend of technical expertise, leadership skills, and regulatory compliance knowledge.

The ideal candidate will lead equipment maintenance, troubleshooting, and optimization while ensuring compliance with CLIA/CAP and ISO 13485 requirements. They will be responsible for managing vendor relationships, conducting technical training, and leading investigations for quality improvements. The role demands strong problem-solving abilities and excellent communication skills to work effectively with cross-functional teams.

Working in GRAIL's Durham, NC facility, this full-time position offers competitive benefits including an annual bonus plan, 401k with company match, comprehensive healthcare coverage, and flexible time-off. The company's mission-driven culture and cutting-edge technology make it an exciting opportunity for someone passionate about making a difference in cancer detection and patient care.

Last updated 2 months ago

Responsibilities For Senior Operations Engineer

  • Lead and perform live troubleshooting, recovery, debugging, repairs, and maintain equipment and systems
  • Execute Equipment Lifecycle Management processes and procedures
  • Lead root cause investigations and drive resolutions
  • Make time sensitive technical decisions
  • Execute and document all equipment lifecycle related activities
  • Provide technical training and support
  • Respond to environmental monitoring system alerts
  • Manage and source vendors for support services
  • Lead investigations and act as SME in NCRs, CAPAs
  • Work closely with quality and regulatory teams

Requirements For Senior Operations Engineer

  • BS/BA or higher degree in Engineering with 5+ years related experience
  • 3+ years hands-on experience maintaining and supporting equipment
  • 2+ years experience in technical troubleshooting of liquid handling equipment
  • 3+ years experience with writing and implementing test protocols
  • 1+ years experience working in clinical laboratory environment
  • 1+ years experience with IT networking and systems infrastructure
  • Excellent communication and time management skills
  • Ability to travel up to 10% of the time

Benefits For Senior Operations Engineer

401k
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Assistance
  • Annual bonus plan
  • Long-term incentive plan
  • Flexible time-off
  • 401k with company match
  • Medical, dental, vision plans
  • Mindfulness offerings

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