Real-Time Operations Lead

Gridware's mission is to create a future where power outages and electric grid hazards are a thing of the past. We provide a full-stack solution for real-time monitoring of America's critical infrastructure. The Real-Time Operations Lead is responsible for overseeing and managing the real-time operational activities at Gridware, which is the team responsible for providing our customer with real-time support and reporting emergent events in the electric grid.

Key Responsibilities:

• Team Coordination: Coordinate with various departments and act as the primary point of contact for real-time operational issues and escalations.
• People Management: Lead, mentor, and develop a team of real-time operations analysts.
• Process Improvement: Develop and implement processes, tools, and procedures to improve real-time operational efficiency.
• Incident Management: Manage and resolve operational incidents in real-time, ensuring minimal disruption to operations.
• Training and Development: Train and mentor team members on real-time operational processes and best practices.

Qualifications:

• 5+ years of experience in real-time operations or a similar role.
• Proficiency in real-time monitoring tools and software.
• Demonstrated leadership and team management abilities.
• Experience in incident management and process improvement.

Working Hours: Full-Time + On-call availability for urgent operational issues.

Gridware offers competitive benefits including flexible starting hours, health/dental/vision insurance, paid parental leave, company-paid training, and commuter allowance. Gridware is an equal opportunity employer and is headquartered in Walnut Creek, California.