Site Reliability Engineer

At Guidewire, we make software that offers Property and Casualty (P&C) Insurance companies the tools to take care of their customers when they need it the most, whether that's a time of crisis, a natural disaster, an accident, or exposure to cyber risks. We build the core applications that insurance companies use to sell and underwrite policies, settle claims, and bill their customers. We also have a portfolio of innovative products serving the needs of P&C insurance companies in areas such as data management, digital online portals, and predictive analytics. We run these products on the Guidewire Cloud Platform, and we help hundreds of insurance providers all over the world to handle billions of dollars of business.

As a Site Reliability Engineer, you will be part of a team that is passionately automating everything possible to make Guidewire systems run more efficiently. The Platform team is dedicated full-time to creating and running software that improves the reliability of systems in production, serving hundreds of customers and supporting millions of transactions each day. You will be ensuring the reliability of Guidewire's flagship cloud platform and InsuranceSuite products and building tooling to help ensure efficient operations and optimal availability of all SaaS multi-tenant and customer-focused systems.

This role requires a high degree of collaboration, teamwork, ownership and responsibility. If you like to be challenged and have a passion for solving problems at scale with systems like AWS, Kubernetes and Aurora, then we would love to hear from you. The ideal candidate is someone who exemplifies the ethics of, "If you have to do something more than once, automate it," and who can rapidly self-educate on new concepts and tools. Bonus points if you have prior experience doing production support of a SaaS platform and are comfortable working with bleeding edge highly containerized cloud-native environments in AWS.

Key responsibilities include:

• Taking a purist SRE approach to shared multi-tenant infrastructure for resilient SaaS microservice-based containerized systems
• Overseeing and automating the team's growing presence in AWS
• Contributing to core infrastructure systems development
• Platform reliability engineering of a complex single sign-on SAML/OAuth-based central authentication platform
• Building and developing tooling to aid in driving 24x7x365 follow-the-sun operations of critical production systems
• Automating deployment tasks and maintaining automation infrastructure
• Creating system documentation and training materials
• Building and maintaining observability tooling, metrics, and dashboarding
• Improving incident management lifecycle
• Enhancing platform observability with a self-healing approach to platform reliability
• Collaborating with engineering teams, providing product feedback and contributing code where necessary