Customer Launch Engineer

PropTech company focused on building better communities through technology solutions.
Backend
Mid-Level Software Engineer
Remote
2+ years of experience
Enterprise SaaS

Description For Customer Launch Engineer

HappyCo is seeking a Customer Launch Engineer to join their PropTech company, focusing on building better communities through technology solutions. This role combines technical expertise with customer-facing responsibilities, requiring 2+ years of software engineering experience. The position involves developing integrations, providing technical support, and ensuring smooth product launches for customers.

The ideal candidate will have strong programming skills in languages like Python, JavaScript, and SQL, along with experience in cloud platforms and system integrations. They'll be responsible for debugging issues, developing automation solutions, and working closely with both customers and internal teams to improve processes and product stability.

HappyCo offers an inclusive, supportive culture with excellent benefits including remote work flexibility, competitive compensation with equity, generous parental leave, and wellness programs. This role presents an opportunity to work with one of the fastest-growing companies in the PropTech industry, making a direct impact on customer success while contributing to product innovation.

The position requires excellent communication skills, as you'll be explaining technical concepts to both technical and non-technical stakeholders. You'll also need strong problem-solving abilities and a proactive approach to continuous improvement. This is an excellent opportunity for someone passionate about combining technical expertise with customer success in a growing, values-driven organization.

Last updated 16 days ago

Responsibilities For Customer Launch Engineer

  • Develop well-structured code to assist customers with seamless integrations
  • Provide specialist technical support to customers during launch
  • Investigate and debug reported issues
  • Identify recurring issues and propose long-term solutions
  • Proactively manage scope, delivery, and configuration of product changes
  • Contribute to product development and rollout strategies
  • Ensure launch ticket resolution meets SLAs

Requirements For Customer Launch Engineer

Python
JavaScript
  • 2+ years of experience in a software engineering role
  • Strong debugging and troubleshooting skills in SaaS environments
  • Proficiency in coding languages (Python, JavaScript, SQL)
  • Experience with APIs, web services, and system integrations
  • Familiarity with cloud platforms (AWS, Azure, Google Cloud)
  • Experience providing direct technical support to customers
  • Strong communication skills
  • Problem-solving mindset
  • Collaboration skills

Benefits For Customer Launch Engineer

Equity
Parental Leave
Mental Health Assistance
  • Work from anywhere with flexible company culture
  • Competitive pay including stock options
  • Generous paid parental leave
  • Employee assistance programs for physical and mental wellness
  • Monthly stipends for Wellness and Home Office expenses

Interested in this job?

Jobs Related To HappyCo Customer Launch Engineer

Software Development Engineer II, Amazon

Mid-level Software Development Engineer role at Amazon's FinTech team, building scalable financial systems using AWS cloud services.

Software Engineer III, Infrastructure, Google Cloud Data Management

Software Engineer III position at Google Cloud focusing on infrastructure and data management, offering competitive compensation and the opportunity to work on large-scale distributed systems.

Software Developer 3

Mid-level Software Developer position at Oracle, focusing on Java and Python development with cloud computing and SQL expertise, offering competitive salary and comprehensive benefits.

Software Developer 2

Mid-level Software Developer position at Oracle focusing on backend development with Java and Python, offering competitive salary and comprehensive benefits.

Software Developer Engineer in Test (C#)

Oracle is seeking a Software Developer Engineer in Test (C#) to join their .NET team for database integration testing and automation.