Service Desk Engineer

Harrison Street is a prominent investment management firm specializing in alternative real assets, managing nearly $56 billion in assets. With offices across North America, Europe, and Asia, and a team of over 280 employees, they serve a global institutional investor base. The Service Desk Engineer role is a crucial position within their Business Technology Group, focusing on maintaining and optimizing the user environment. This position offers an excellent opportunity to work with enterprise-level IT infrastructure while providing critical support to the organization.

The role combines hands-on technical work with user support, requiring both technical expertise and strong communication skills. You'll be responsible for managing Level 2 support requests, maintaining PC hardware and software, and implementing automation solutions. This position is ideal for someone who enjoys problem-solving and has a strong foundation in IT support systems.

The company offers a competitive compensation package starting from $82,500 to $120,000, along with comprehensive benefits including 90% employer-paid healthcare premiums, 401K, and various wellness benefits. The hybrid work environment provides flexibility while maintaining in-person collaboration opportunities.

This role would be particularly appealing to IT professionals who want to work in the financial sector while developing their technical skills across various platforms and technologies. The position offers growth opportunities through regular training and involvement in improvement projects, making it an excellent choice for career development in IT infrastructure and support.