Professional Services Engineer

Heroic Labs, a leading enterprise open-core software company in the games and entertainment industry, is seeking a Professional Services Engineer to join their growing team. The role focuses on helping customers implement and utilize their Heroic Game Stack (HGS), which includes Nakama, Hiro, Satori, and Heroic Cloud.

The position requires a unique blend of technical expertise in game development and customer-facing skills. You'll be responsible for onboarding game studios, implementing features, and potentially embedding within customer teams for extended periods. The role is primarily server-side focused, working with various game studios ranging from independent developers to Fortune 500 companies.

As a Professional Services Engineer, you'll need deep technical knowledge of the entire stack, particularly Nakama, Hiro, and PostgreSQL. The ideal candidate should have significant experience in game development, including Unity and Unreal engine expertise, along with strong communication skills to educate and support customers effectively.

The company offers a flexible, remote-first culture with team members spread across multiple locations including London, Vancouver, New York, Portugal, São Paulo, Ottawa, and Berlin. They emphasize small, nimble teams and provide competitive compensation, unlimited vacation, and the freedom to choose your own equipment.

This is an excellent opportunity for someone passionate about game development and infrastructure who wants to work with cutting-edge technology while helping other developers succeed. The role combines technical implementation, customer success, and strategic thinking to drive adoption and improvement of the Heroic Game Stack.