Pioneering Composable Customer Data Platform helping companies use data warehouses to collect, prepare, and activate customer data for marketing personalization.

Hightouch is revolutionizing how companies handle their customer data through their Composable Customer Data Platform (CDP). As a Solutions Engineer at Hightouch, you'll play a crucial role in helping major companies solve complex data challenges. The position combines technical expertise with customer-facing skills, requiring someone who can effectively communicate with both technical and non-technical stakeholders.

The company serves prestigious clients including Spotify, Ramp, Retool, NBA, Plaid, and Betterment, and is backed by leading investors such as Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital. Their mission is to democratize data access, allowing business users to take action on their data without requiring engineering support.

As a Solutions Engineer, you'll be joining a talented team that focuses on understanding customer problems deeply and innovating in data utilization. The role involves explaining technical concepts, problem-solving, and working closely with Account Executives to facilitate sales processes. You'll be responsible for removing technical obstacles, advocating for customer needs, and creating technical content that resonates with various stakeholders.

The ideal candidate should have experience in sales, particularly in Martech or Data Solutions, combined with technical knowledge of Cloud Warehouses, Data Engineering, and APIs. The position offers competitive compensation, including meaningful equity compensation with favorable terms, and embraces a remote-first culture that values efficient execution and compassionate teamwork.

Join Hightouch to be part of a mission-driven team that's transforming how businesses leverage their data, while working in an environment that promotes growth, learning, and meaningful impact.

Solutions Engineer position at Hightouch, combining technical expertise with customer-facing skills to help companies optimize their customer data platform implementation.

Solutions Engineer

Hightouch is revolutionizing how companies handle their customer data through their Composable Customer Data Platform (CDP). As a pioneer in this space, we enable businesses to leverage their data warehouse for collecting, preparing, and activating customer data for marketing personalization and business operations - all without requiring engineering resources.

The Customer Success Engineering role is a pivotal position that bridges technical expertise with customer service excellence. You'll be working directly with users across various communication channels (Intercom, Slack, phone, email) to maximize platform value. The role demands strong technical acumen, including understanding API documentation, SaaS tool integration, and fundamental data concepts.

We serve prestigious clients including Spotify, Ramp, Retool, NBA, Plaid, and Betterment. Our remote-friendly culture is backed by top-tier investors like Amplify Partners, ICONIQ Growth, and Bain Capital Ventures. We value first-principles thinking, efficient execution, and compassionate teamwork.

As a Customer Success Engineer, you'll collaborate across departments, from Solutions Architects to Engineering and Operations. The position offers extensive organizational exposure and suits team players eager to make company-wide impact. You'll need to be self-driven, comfortable with ambiguity, and ready to challenge conventions while maintaining strong team dynamics.

The role requires 2+ years in customer-facing positions, enterprise customer support experience, and technical proficiency. SQL knowledge (or willingness to learn) is essential, along with strong communication and interpersonal skills. We emphasize potential and impact over experience, offering a competitive salary range of $85,000-$120,000 USD, location-independent.

Customer Success Engineer role at Hightouch, helping customers maximize value from the Composable CDP platform through technical support and solution implementation.

Customer Success Engineer

Hightouch is revolutionizing the customer data landscape with their Composable Customer Data Platform (CDP). As a Customer Success Engineer, you'll be at the forefront of helping companies leverage their data warehouses for marketing personalization and business operations. This role combines technical expertise with customer-facing skills, requiring proficiency in SQL and understanding of various SaaS tools.

The position offers an exciting opportunity to work with industry leaders like Spotify, Ramp, Retool, NBA, Plaid, and Betterment. Based in San Francisco but embracing a remote-friendly culture, Hightouch is backed by prestigious investors including Amplify Partners, ICONIQ Growth, and Y-Combinator.

As a Customer Success Engineer, you'll be instrumental in ensuring customers extract maximum value from the platform. The role demands strong organizational skills, technical aptitude, and the ability to multitask effectively. You'll work across various communication channels and collaborate with multiple departments, making it perfect for team players seeking company-wide impact.

The ideal candidate should be passionate about learning, driven to deliver exceptional customer experiences, and comfortable with the dynamic nature of a startup environment. This role offers significant growth potential and the opportunity to shape the customer journey at a rapidly growing company. With competitive compensation, meaningful equity, and a remote-first policy, Hightouch provides an excellent environment for professional growth and impact.

Customer Success Engineer role at Hightouch, combining technical expertise with customer service to help companies maximize their CDP platform value.

Hightouch is a pioneer in Composable Customer Data Platform (CDP), helping companies use their data warehouse to collect, prepare, and activate customer data for marketing personalization and business operations.

Hightouch is seeking a Partner Solutions Engineer to join their growing ISV Partnerships team. This role is crucial in shaping the CDP landscape for ISV partners. The ideal candidate will have a deep understanding of the modern CDP ecosystem and Hightouch's role in enabling shared customers to transform their warehouse and MarTech stack.

Key responsibilities include:
- Becoming a trusted partner in cross-adoption of Hightouch and Technology Partners
- Owning the technical side of ISV Partnerships, including training and enablement
- Developing and presenting impactful demos
- Supporting partners in developing integrations with Hightouch
- Participating in product, sales, and partner certifications

Requirements:
- Minimum 5 years of data warehouse and/or MarTech solutions engineering experience
- Familiarity with Composable CDP tools (e.g., Fivetran, dbt, Iterable, Braze, Salesforce Data Cloud, Hightouch)
- SQL and Cloud data warehouse experience (Snowflake, Databricks, BigQuery are a plus)
- Strong presentation skills and ability to develop compelling CDP solutions
- Customer-facing experience with empathy and relationship management skills
- Passion for the modern data warehouse ecosystem

The role involves 25% travel and offers a salary range of $160,000-$200,000 OTE (70/30 variable) USD per year, along with meaningful equity compensation. Hightouch is a remote-friendly company based in San Francisco, backed by leading investors, and serves hundreds of companies including Spotify, Ramp, Retool, NBA, Plaid, and Betterment.

Hightouch seeks a Partner Solutions Engineer to shape CDP landscape for ISV partners, requiring 5+ years experience in data warehouse/MarTech solutions.

Partner Solutions Engineer

Hightouch is the leading Data Activation platform, powered by Reverse ETL. Sync customer data from your warehouse into the tools your business teams rely on.

### About Hightouch

Hightouch's mission is to empower everyone to take action on their data. Through our [Reverse ETL](https://hightouch.com/blog/reverse-etl) platform, business and data users can seamlessly sync data from where it resides, such as warehouses and databases, to where it is needed, including operational systems and SaaS tools. Traditionally, acting on data has required engineering time and bandwidth, and left most business users stuck with charts and reports that are unable to take automated action on their data. With Hightouch, every business user, without writing any code, can activate data to streamline critical processes, improve marketing performance, and scale operations.

Our team operates with a focus on making a meaningful impact for our customers. We believe in approaching challenges with a first principles thinking mindset, moving quickly and embracing our value of efficient execution, and treating each other with compassion and kindness. We look for team members that are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.

Hundreds of companies use Hightouch, including Spotify, Ramp, Retool, NBA, Plaid, and Betterment. We're based in San Francisco, are remote-friendly, and backed by leading investors such as Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital.

### About the Role

Building upon Reverse ETL's ability to use SQL to sync to any SaaS tool, Customer Studio is Hightouch's second major product that provides a purpose-built no-code suite of features that enables anyone, regardless of their SQL experience, to activate data directly from their warehouse. Despite being a small team (3 engineers, 1 PM, 1 designer), Customer Studio is our fastest growing product and already accounts for nearly half of our revenue, which also gives this role the potential to have significant impact!

We're looking to add a **product-minded backend engineer** to the team. The ideal candidate will be comfortable diving deep into backend and distributed systems and think holistically about architecture, scalability, maintainability, and reliability. We also are looking for someone with strong customer and product thinking and who feels comfortable writing and engaging with product specs.

Some of the problems we'll be working on include:

- **Data Warehouse Performance:** We're consistently pushing the limits of what data warehouses can handle in terms of speed, performance, and interactivity. We explore optimizations generally (e.g. optimizing queries, storing pre-computed state), as well as investigate warehouse-specific improvements.
- **Analytics and Experimentation:** How can Hightouch help customers build segments and decide what data they want to sync? How can we facilitate experimentation to downstream tools, including tracking the performance of different audiences?
- **Real-time Audience Syncing:** Our users are always interested in faster syncing and fresher data. As warehouses become more real-time and adopt technologies like CDC, we're excited to explore real-time audience computation and syncing.
- **Generative AI:** We're continuously working on making the user experience of acting on data more seamless, and are optimistic generative AI can enhance user workflows.

We are looking for talented, intellectually curious, and motivated individuals who are interested in tackling the problems above. This is a senior role, but we focus on impact and potential for growth more than years of experience. The salary range for this position is $170,000 - $240,000 USD per year, which is location independent in accordance with our remote-first policy.

Hightouch is seeking a product-minded backend engineer for their Customer Studio team to work on data warehouse performance, analytics, real-time syncing, and AI-enhanced workflows.

Hightouch Engineering Jobs

Pioneering Composable Customer Data Platform helping companies use data warehouses to collect, prepare, and activate customer data for marketing personalization.