Customer Success Engineer
Description For Customer Success Engineer
Hightouch is revolutionizing the customer data landscape with their Composable Customer Data Platform (CDP). As a Customer Success Engineer, you'll be at the forefront of helping companies leverage their data warehouses for marketing personalization and business operations. This role combines technical expertise with customer-facing skills, requiring proficiency in SQL and understanding of various SaaS tools.
The position offers an exciting opportunity to work with industry leaders like Spotify, Ramp, Retool, NBA, Plaid, and Betterment. Based in San Francisco but embracing a remote-friendly culture, Hightouch is backed by prestigious investors including Amplify Partners, ICONIQ Growth, and Y-Combinator.
As a Customer Success Engineer, you'll be instrumental in ensuring customers extract maximum value from the platform. The role demands strong organizational skills, technical aptitude, and the ability to multitask effectively. You'll work across various communication channels and collaborate with multiple departments, making it perfect for team players seeking company-wide impact.
The ideal candidate should be passionate about learning, driven to deliver exceptional customer experiences, and comfortable with the dynamic nature of a startup environment. This role offers significant growth potential and the opportunity to shape the customer journey at a rapidly growing company. With competitive compensation, meaningful equity, and a remote-first policy, Hightouch provides an excellent environment for professional growth and impact.
Responsibilities For Customer Success Engineer
- Work directly with users to ensure platform value maximization
- Answer questions through Intercom, Slack, phone, or email
- Collaborate with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations
- Cross-functional collaboration across the organization
- Drive exceptional customer experiences
Requirements For Customer Success Engineer
- 2+ years in a customer-facing role
- Technical background either through experience or education
- Conversant in SQL or willing to learn
- Strong discovery and interpersonal skills
- High proficiency in English
- Thorough understanding of the technology industry
- Ability to adapt to an ever-changing work environment
Benefits For Customer Success Engineer
- Meaningful equity compensation with ISO options
- Early exercise option
- 10 year post-termination exercise window
- Location independent compensation
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