Customer Success Engineer

Hightouch is revolutionizing how companies handle their customer data through their Composable Customer Data Platform (CDP). As a pioneer in this space, we enable businesses to leverage their data warehouse for collecting, preparing, and activating customer data for marketing personalization and business operations - all without requiring engineering resources.

The Customer Success Engineering role is a pivotal position that bridges technical expertise with customer service excellence. You'll be working directly with users across various communication channels (Intercom, Slack, phone, email) to maximize platform value. The role demands strong technical acumen, including understanding API documentation, SaaS tool integration, and fundamental data concepts.

We serve prestigious clients including Spotify, Ramp, Retool, NBA, Plaid, and Betterment. Our remote-friendly culture is backed by top-tier investors like Amplify Partners, ICONIQ Growth, and Bain Capital Ventures. We value first-principles thinking, efficient execution, and compassionate teamwork.

As a Customer Success Engineer, you'll collaborate across departments, from Solutions Architects to Engineering and Operations. The position offers extensive organizational exposure and suits team players eager to make company-wide impact. You'll need to be self-driven, comfortable with ambiguity, and ready to challenge conventions while maintaining strong team dynamics.

The role requires 2+ years in customer-facing positions, enterprise customer support experience, and technical proficiency. SQL knowledge (or willingness to learn) is essential, along with strong communication and interpersonal skills. We emphasize potential and impact over experience, offering a competitive salary range of $85,000-$120,000 USD, location-independent.