Business Software Developer

HiOperator's mission is to help elevate customer service by helping our clients deliver excellent and scalable customer service effortlessly, through the power of HiOperator's Human Agents and AI Technology. We are growing quickly and we continue to look for new team members to join our quest to change the industry.

As a Business Software Developer, you will be responsible for delivering large and complex features quickly, while becoming an expert and owner of significant sections of our codebase and being a reliable contact for our clients. Your role will encompass implementation and technical strategy, data analysis, and client relations. You will work across the entire technical stack, including front-end and back-end development, DevOps, and integrating machine learning and data science tools.

Key Technologies:

• Google Cloud Functions
• Apollo GraphQL
• ReactJS
• Pub/Sub
• PyTorch
• Multi-tenancy architecture

Key Responsibilities:

• Build API integrations with various CRMs using REST/GraphQL/gRPC
• Develop UI features for new service offerings
• Deploy and manage machine learning models
• Build observability platforms for LLMs
• Maintain 99% platform uptime
• Manage DevOps pipeline
• Build client relationships and present weekly reports

Requirements:

• 2+ years of engineering experience
• Strong learning aptitude and ability to explain complex concepts
• Team player mentality
• Customer service empathy
• Experience with Apple Products (plus)

Benefits include health insurance (medical, dental, vision), gym access, commuter benefits, and PTO. This is an in-person role based in Dallas, TX, with potential client visits required. Join us in revolutionizing the customer service industry through AI and human collaboration.