Business Software Developer

HiOperator is revolutionizing customer service by combining AI technology with human agents to deliver excellent and scalable customer support solutions. As a Business Software Developer, you'll be integral to our rapidly growing team, responsible for delivering complex features and becoming an expert in our codebase. The role spans full-stack development, from front-end to back-end, including DevOps and ML integration.

You'll work with cutting-edge technologies including Google Cloud Functions, Apollo GraphQL, ReactJS, Pub/Sub, and PyTorch. The position offers an opportunity to shape the future of customer service by incorporating the latest advancements in Large Language Models (LLMs) and AI. Based in Dallas, you'll be part of a dynamic team that values growth and innovation.

Key responsibilities include building API integrations, developing UI features, deploying ML models, managing observability platforms, and maintaining high platform uptime. You'll also serve as a primary client contact, building strong relationships and delivering weekly reports. The ideal candidate brings 2+ years of engineering experience, strong learning capabilities, and genuine empathy for customer service.

The role offers comprehensive benefits including health insurance, access to an onsite gym, and commuter benefits. As part of HiOperator's mission to elevate customer service, you'll contribute to transformative solutions that combine human expertise with AI technology. This is an in-person position at our Dallas location, offering the chance to work directly with clients and be part of a team that's reshaping the customer service industry.