Business Software Developer

Customer support as a service combining AI and awesome people.
$80,000 - $100,000
Backend
Mid-Level Software Engineer
In-Person
101 - 500 Employees
3+ years of experience
AI · Enterprise SaaS

Description For Business Software Developer

HiOperator is revolutionizing customer service through a unique combination of Human Agents and AI Technology. As a Business Software Developer, you'll be at the forefront of delivering complex features and owning significant portions of the codebase. The role spans full-stack development, from front-end to back-end, including DevOps and ML integration.

You'll work with cutting-edge technologies including Google Cloud Functions, Apollo GraphQL, ReactJS, Pub/Sub, and PyTorch. The position offers an opportunity to shape the future of customer service by incorporating the latest in Large Language Models (LLMs) and AI. Based in Dallas, you'll be part of a dynamic team focused on innovation and excellence.

The role combines technical expertise with client relationship management, requiring both strong development skills and business acumen. You'll be responsible for building API integrations, deploying ML models, maintaining platform stability, and presenting to clients. The ideal candidate brings technical proficiency, learning agility, and strong interpersonal skills.

HiOperator offers competitive benefits including health coverage, gym access, and commuter benefits. The company maintains a strong commitment to equal opportunity employment and maintains a diverse, inclusive workplace. This is an exciting opportunity to join a growing company that's transforming customer service through technology.

Last updated a month ago

Responsibilities For Business Software Developer

  • Build API integrations with various CRMs using REST/GraphQL/gRPC
  • Build UI features to support new service offering
  • Deploy machine learning models
  • Build and manage observability platform for LLMs
  • Troubleshoot and debug software issues
  • Interpret data and analyze results using statistical techniques
  • Maintain 99% platform uptime
  • Manage dev ops pipeline
  • Build and maintain client relationships
  • Present weekly reports to clients

Requirements For Business Software Developer

Python
React
TypeScript
  • 2+ years of engineering experience
  • Ability to learn and explain technical concepts
  • Team player mentality
  • Empathy for customer service
  • Experience working with Apple Products is a plus

Benefits For Business Software Developer

Medical Insurance
Dental Insurance
Vision Insurance
Commuter Benefits
  • Health benefits (medical, dental, vision) after one month
  • Access to free onsite gym
  • Commuter benefits after one month
  • PTO/PFT accrual starts immediately

Interested in this job?

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