hyperexponential is seeking a Junior Customer Support Engineer to join their Customer Support team. The role is focused on delivering outstanding support to customers and being part of creating a world-class support function as the company scales its customer base and serviceable geographies.
Key responsibilities include:
- Managing Jira Service Desk for customer support requests
- Developing technical knowledge of the SaaS platform
- Acting as a customer advocate within the organization
- Participating in on-call support rotations
- Supporting high-risk or out-of-hours customer changes
- Creating and maintaining documentation
- Helping to optimize support processes and workflows
The ideal candidate should have:
- 1-2 years of experience in a technical support role or technical degree level education
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal skills
- Understanding of technical concepts and drive to continue learning
- Familiarity with customer support tools, especially Jira Service Desk
- Awareness of cloud-based infrastructure
- Self-starting attitude and passion for personal development
hyperexponential offers a competitive package including:
- Competitive salary with staff-friendly share options
- £5,000 training and conference budget
- 33 days of holiday (including bank holidays)
- Company pension scheme
- Mental health and therapy provision
- Individual wellbeing allowance
- Private healthcare insurance
- Top-spec equipment
- Regular remote events and team activities
- Opportunity for personal development and growth
The company is committed to diversity and equal opportunity, aiming to build an inclusive team that represents a variety of backgrounds and perspectives.