Junior Customer Support Engineer

hyperexponential is a company providing a SaaS platform, focused on delivering exceptional customer support and service.
Backend
Entry-Level Software Engineer
In-Person
1+ year of experience

Description For Junior Customer Support Engineer

hyperexponential is seeking a Junior Customer Support Engineer to join their Customer Support team. The role is focused on delivering outstanding support to customers and being part of creating a world-class support function as the company scales its customer base and serviceable geographies.

Key responsibilities include:

  • Managing Jira Service Desk for customer support requests
  • Developing technical knowledge of the SaaS platform
  • Acting as a customer advocate within the organization
  • Participating in on-call support rotations
  • Supporting high-risk or out-of-hours customer changes
  • Creating and maintaining documentation
  • Helping to optimize support processes and workflows

The ideal candidate should have:

  • 1-2 years of experience in a technical support role or technical degree level education
  • Excellent analytical and problem-solving skills
  • Strong communication and interpersonal skills
  • Understanding of technical concepts and drive to continue learning
  • Familiarity with customer support tools, especially Jira Service Desk
  • Awareness of cloud-based infrastructure
  • Self-starting attitude and passion for personal development

hyperexponential offers a competitive package including:

  • Competitive salary with staff-friendly share options
  • £5,000 training and conference budget
  • 33 days of holiday (including bank holidays)
  • Company pension scheme
  • Mental health and therapy provision
  • Individual wellbeing allowance
  • Private healthcare insurance
  • Top-spec equipment
  • Regular remote events and team activities
  • Opportunity for personal development and growth

The company is committed to diversity and equal opportunity, aiming to build an inclusive team that represents a variety of backgrounds and perspectives.

Last updated 4 months ago

Responsibilities For Junior Customer Support Engineer

  • Manage Jira Service Desk for customer support requests
  • Develop technical knowledge of the SaaS platform
  • Act as a customer advocate within the organization
  • Participate in on-call support rotations
  • Support high-risk or out-of-hours customer changes
  • Create and maintain documentation
  • Help optimize support processes and workflows

Requirements For Junior Customer Support Engineer

  • 1-2 years of experience in a technical support role or technical degree level education
  • Excellent analytical and problem-solving skills
  • Strong communication and interpersonal skills
  • Understanding of technical concepts and drive to continue learning
  • Familiarity with customer support tools, especially Jira Service Desk
  • Awareness of cloud-based infrastructure
  • Self-starting attitude
  • Passion for personal development

Benefits For Junior Customer Support Engineer

Equity
Medical Insurance
Dental Insurance
Vision Insurance
401k
Education Budget
Mental Health Assistance
  • Competitive salary with staff-friendly share options
  • £5,000 training and conference budget
  • 33 days of holiday (including bank holidays)
  • Company pension scheme
  • Mental health and therapy provision
  • Individual wellbeing allowance
  • Private healthcare insurance
  • Top-spec equipment
  • Regular remote events and team activities
  • Opportunity for personal development and growth

Interested in this job?

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