Implementation Engineer

Impact.com is the world's leading partnership management platform that helps businesses manage and optimize various types of partnerships including affiliates, influencers, and B2B.
Backend
Entry-Level Software Engineer
Hybrid
1,000 - 5,000 Employees
1+ year of experience
Enterprise SaaS

Description For Implementation Engineer

Impact.com, the world's leading partnership management platform, is seeking an Implementation Engineer to join their team in Shanghai. This role is perfect for technically-minded professionals who want to bridge the gap between technical implementation and client success. As an Implementation Engineer, you'll be responsible for designing and executing technical solutions for clients, managing integrations, and providing technical consulting during both pre-sale and post-sale phases.

The position offers an exciting opportunity to work with cutting-edge partnership automation technology while serving some of the world's largest brands like Walmart, Uber, Shopify, and L'Oreal. You'll be part of a company that values entrepreneurial spirit and maintains a culture where ambition and curiosity are rewarded.

The role requires a unique blend of technical expertise and client-facing skills, making it ideal for someone with a computer science background who enjoys working with people. You'll collaborate closely with OSMs (Onboarding Success Managers) and sales teams, requiring excellent communication skills in both English and Mandarin.

The company offers an attractive benefits package including unlimited PTO, comprehensive health coverage, mental wellness support, and equity participation through RSUs. With a hybrid work environment and strong focus on work-life balance, impact.com provides an excellent opportunity for professional growth in the enterprise SaaS sector.

Last updated 4 minutes ago

Responsibilities For Implementation Engineer

  • Be familiar with company's products and solutions
  • Communicate with clients' tech teams, proceeding clients' technical integrations
  • Troubleshooting during technical integrations
  • Collaborate with OSM, pushing forward clients' onboarding projects

Requirements For Implementation Engineer

JavaScript
  • 1-3 years experience supporting SaaS products
  • Bachelor degree or above in computer science or information systems
  • Familiar with JS and API development
  • Experience of technical support or technical integration projects is preferred
  • Quick learning ability
  • Excellent communication / interpersonal skills
  • Chinese (Mandarin) and English communication

Benefits For Implementation Engineer

Medical Insurance
Mental Health Assistance
Parental Leave
Equity
  • Hybrid, Casual work environment
  • Unlimited PTO policy
  • Primary caregiver leave
  • Training & Development
  • Private Health insurance
  • Mental Health & Wellness care via Modern Health
  • Restricted Stock Units
  • Internet Allowance
  • Bi-weekly lunches

Interested in this job?

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