Senior Technical Services Engineer

impact.com is revolutionizing the partnership management industry with their cutting-edge SaaS platform. As a Senior Technical Services Engineer, you'll be at the forefront of delivering custom engineering and advanced technical support to major enterprise clients like Walmart, Uber, Shopify, and L'Oreal. Working in EST timezone, you'll handle complex technical integrations, troubleshoot advanced issues, and serve as a technical expert for both internal teams and clients.

The role combines deep technical expertise with customer-facing responsibilities, requiring someone who can bridge the gap between technical implementation and client success. You'll be responsible for managing technical support requests, leading client integrations, and ensuring the platform's stability and reliability. The position offers growth opportunities through mentoring others and working on various engineering projects.

The ideal candidate brings 5+ years of relevant experience, strong technical skills including SQL and scripting languages, and a passion for solving customer issues in a fast-paced environment. You'll join a company with an entrepreneurial spirit that values individual contributions and promotes a positive work-life balance.

impact.com offers comprehensive benefits including equity, medical coverage, and professional development opportunities. The hybrid work environment provides flexibility while maintaining collaborative team dynamics. This role is perfect for a technical problem-solver who enjoys working with enterprise clients and wants to be part of a rapidly growing, global technology company.