Senior Technical Services Engineer

Leading partnership management platform transforming how businesses manage and optimize partnerships with brands and communities.
Backend
Senior Software Engineer
Hybrid
5+ years of experience
Enterprise SaaS

Description For Senior Technical Services Engineer

impact.com is revolutionizing the partnership management industry with their cutting-edge SaaS platform. As a Senior Technical Services Engineer, you'll be at the forefront of delivering custom engineering and advanced technical support to major enterprise clients like Walmart, Uber, Shopify, and L'Oreal. Working in EST timezone, you'll handle complex technical integrations, troubleshoot advanced issues, and serve as a technical expert for both internal teams and clients.

The role combines deep technical expertise with customer-facing responsibilities, requiring someone who can bridge the gap between technical implementation and client success. You'll be responsible for managing technical support requests, leading client integrations, and ensuring the platform's stability and reliability. The position offers growth opportunities through mentoring others and working on various engineering projects.

The ideal candidate brings 5+ years of relevant experience, strong technical skills including SQL and scripting languages, and a passion for solving customer issues in a fast-paced environment. You'll join a company with an entrepreneurial spirit that values individual contributions and promotes a positive work-life balance.

impact.com offers comprehensive benefits including equity, medical coverage, and professional development opportunities. The hybrid work environment provides flexibility while maintaining collaborative team dynamics. This role is perfect for a technical problem-solver who enjoys working with enterprise clients and wants to be part of a rapidly growing, global technology company.

Last updated 18 hours ago

Responsibilities For Senior Technical Services Engineer

  • Manage incoming support requests on ticketing platforms
  • Provide technical assistance internally and externally
  • Triage issues and escalate to various teams
  • Act as a technical resource to on-boarding team
  • Troubleshoot advanced tech services issues
  • Manage, plan, design and implement advanced technical integrations
  • Oversee and mentor Technical Services
  • Create technical documentation and help content
  • Work with technology and customer success teams
  • Lead technical integration of new clients

Requirements For Senior Technical Services Engineer

Python
PHP
  • Undergraduate degree in Computer Science, Engineering, Science, Maths or related discipline
  • 5+ years experience in Integration Support, Sales Engineering, or Software Development
  • Experience with internet marketing or business development
  • Ability to perform log analysis, including writing SQL
  • Experience in Web application and tool development
  • Experience with scripting languages (Python, PHP)
  • Critical thinking and problem-solving skills
  • Ability to work independently
  • Ability to learn new technologies quickly

Benefits For Senior Technical Services Engineer

Medical Insurance
Dental Insurance
Vision Insurance
Equity
Education Budget
  • Responsible PTO policy
  • Training & Development
  • Medical Aid and Provident Fund
  • Restricted Stock Units
  • Internet Allowance
  • Fitness club fee reimbursements
  • Technology stipend
  • Casual work environment

Interested in this job?

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