Software Technical Services Engineer
Description For Software Technical Services Engineer
At impact.com, we're seeking a Software Technical Services Engineer to join our Customer Engineering group. This role is perfect for someone passionate about solving client issues in a fast-paced environment. You'll be at the forefront of technical support, working with teams across New York, Santa Barbara, Cape Town, and Sydney.
Key Responsibilities: • Develop deep product knowledge of all Impact products • Manage and support existing client integrations • Identify and develop tools/reports for troubleshooting • Collaborate with Engineering, Product, Solutions, and Customer Success teams • Manage incoming requests on ticketing systems • Take ownership of client technical issues from troubleshooting to resolution • Create technical help content and documentation
Ideal Candidate: • Bachelor's degree in Computer Science, Engineering, Science, Math, or related field • 3+ years in a tech-focused role, preferably customer-facing • In-depth knowledge of Affiliate or Digital Marketing Industry • Proficient in log analysis and SQL queries • Experience with Web technologies (HTML, CSS, JavaScript, PHP, REST APIs, FTP) • Excellent communication, problem-solving, and time management skills • Quick learner with ability to work independently
We offer competitive compensation ($85,000 to $100,000 per year), plus RSU grants and potential annual bonuses. Our benefits include medical, dental, and vision insurance, unlimited PTO, flexible work hours, and a 401(k) plan.
Join impact.com and be part of a dynamic team transforming the partnership management landscape!
Responsibilities For Software Technical Services Engineer
- Acquire deep product knowledge and understanding of all Impact products
- Manage and support existing client integrations
- Identify, spec out and develop tools/reports for troubleshooting
- Work closely with other functional teams such as Engineering, Product, Solutions and Customer Success
- Manage incoming requests on ticketing systems
- Take end-to-end ownership of client technical issues
- Assist in creating technical related help content / documentation
Requirements For Software Technical Services Engineer
- Bachelor's degree in Computer Science, Engineering, Science, Maths, or related Science or Commerce discipline
- 3+ years experience in a tech-focused role at a digital marketing or technology focused company
- In-depth knowledge of Affiliate Marketing or Digital Marketing Industry
- Ability to perform log analysis, including writing SQL queries
- Practical experience in Web technologies such as HTML, CSS, Javascript, PHP, REST APIs, FTP
- Excellent verbal and written communication skills
- Excellent problem solving and troubleshooting skills
- Ability to learn new technologies quickly and work independently
- Detail-oriented, ability to effectively prioritize tasks and time management
Benefits For Software Technical Services Engineer
- Medical, Dental and Vision insurance
- Unlimited responsible PTO
- Flexible work hours
- Parental Leave
- Technology Stipend
- Office-only catered lunch every Thursday, a healthy snack bar, and great coffee
- Flexible spending accounts and 401(k)
- An employee-led culture team that plans inclusive events
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