Senior Sales Engineer
Description For Senior Sales Engineer
Improvado is an AI-powered, unified platform designed for marketing teams in medium to large-scale enterprises and agencies, who are looking to automate complex marketing intelligence and reporting to make decisions with ease. Improvado gathers, organizes, and untangles marketing data to deliver instant insights through BI and AI, helping to eliminate complexity, delivering laser-focused insights to optimize budgets, enhance campaign efficiency and marketing ROI.
As a Senior Sales Engineer at Improvado, you will work with Sales, Customer Success, and Engineering teams to develop creative solutions for client needs. This fast-paced role requires experience in customer-facing positions and a strong curiosity for technology. You'll play a critical role in deciphering complex application architectures and devising practical solutions.
Key responsibilities include:
- Demonstrating technical expertise in sales presentations and product demonstrations
- Communicating with prospects and customers via various channels
- Identifying the best configuration options for clients
- Collaborating with Engineering to influence product roadmap
- Acting as a subject matter expert on Improvado's platform
- Ensuring successful Proof of Concepts, Trials, and Onboarding
Qualifications:
- Moderate SQL knowledge
- 3+ years of experience in SaaS environment
- 3+ years of Technical Pre-Sales / Sales Engineering / IT Project management experience
- Solid understanding of digital advertising, ad-tech, and mar-tech space
- Superior communication and listening skills
- Knowledge of APIs, Relational Databases, and Cloud Architecture
Improvado offers a remote-first environment, competitive compensation, stock options, medical and dental benefits, 401K plan, unlimited PTO, and professional development opportunities. Join a diverse team committed to cultivating a fast-paced, agile culture that values personal and professional growth.
Responsibilities For Senior Sales Engineer
- Demonstrate technical expertise in sales presentations, product demonstrations, customer training, technical onboarding, RFPs, and RFIs
- Help Sales and Customer Success to understand the processes, pains, needs, and wishes of prospects and customers
- Communicate with prospects and customers via email, chat, or video calls
- Work closely with prospects and customers to identify the best configuration options
- Help explain features and releases to clients
- Collaborate with the Engineering team to help influence product roadmap based on market/customer requirements
- Be a subject matter expert on Improvado's platform and evangelize Improvado's value and features to potential customers
- Own the discovery and qualification of Improvado's technical compatibility with prospects and provide consultative guidance on technical deal strategy
- Collaborate with customers to ensure Proof of Concepts, Trial, and Onboarding are successful
- Act as the voice of the customer by translating, aggregating, and representing customer feedback to Product and Engineering teams
- Utilize strong business acumen to understand and communicate business requirements and solutions strategies to customers and prospects
Requirements For Senior Sales Engineer
- Moderate SQL knowledge
- 3+ years of experience in SaaS environment
- 3+ years of Technical Pre-Sales / Sales Engineering / IT Project management or software engineering experience
- Solid understanding of digital advertising, ad-tech, and mar-tech space
- Experience as a client-facing Sales Engineer
- Superior communications skills
- Strong listening skills
- Understanding of principles of working with large amounts of data
- Knowledge of APIs, Relational Databases, Cloud Architecture
- Experience with ETL processes and data warehouses
Benefits For Senior Sales Engineer
- Remote-first environment
- Competitive compensation
- Stock options
- Medical and dental benefits
- 401K plan
- Unlimited PTO
- Paid holidays
- Professional development reimbursement
