AI Engineer

incident.io is revolutionizing incident management as the leading all-in-one platform, serving over 800 companies including Netflix, Airbnb, and Block. Since 2021, they've helped resolve 250,000+ incidents, with 30,000 monthly active responders across various departments.

The role focuses on advancing their ambitious AI-native features, particularly the Investigations system - an AI agent for problem identification, root cause analysis, and automated issue resolution. The team has developed sophisticated internal platforms for LLM operations, agent orchestration, and safety implementations.

As an AI Engineer, you'll join an established team working with cutting-edge technologies, using custom-built eval frameworks, orchestration engines, and debugging tools. The position offers the opportunity to impact how world-class companies handle critical incidents, working with frontier models and techniques.

The tech stack combines Go, TypeScript with React, and Postgres, deployed on Google Cloud Platform. The AI development utilizes services from Anthropic, Vertex, and OpenAI, alongside their proprietary "Workbench" tooling for agent building and performance evaluation.

The company values pragmatism, quality, magic, and pace, backed by prominent investors like Index Ventures and Point Nine. They offer a competitive salary range of £110,000-£130,000 plus equity options, and strongly commit to diversity and inclusion in their hiring practices.