Software Engineer, Customer Success

Inkeep is an innovative AI support platform that helps companies transform their documentation into intelligent search and support copilots. Currently serving over 100+ developer-first companies and processing more than 250K+ questions monthly, Inkeep works with notable clients including Pinecone, Postman, Anthropic, and others.

The Customer Success Engineer role combines technical expertise with customer-facing responsibilities. The position requires strong programming skills in Python and TypeScript, along with experience in full-stack development using frameworks like Next.js. You'll be working directly with technical teams to implement and optimize Inkeep's platform integration.

The role offers an exciting opportunity to work at the intersection of AI/LLMs and practical business applications. As an early team member, you'll have significant impact on the company's direction while having numerous growth opportunities. The position is primarily based in New York City, with an option for San Francisco.

What makes this role unique is its blend of technical development and customer interaction. You'll be working with highly technical customers, helping them integrate and maximize the potential of Inkeep's platform. The company culture emphasizes quick shipping, ownership, and creative problem-solving.

The compensation package includes a competitive salary range of $100K-$140K and equity offering between 0.10%-0.50%. This is an excellent opportunity for someone interested in AI technology, customer success, and working in a fast-paced startup environment with direct access to founders and significant growth potential.