Customer Success Engineer

We're looking for a Customer Success Engineer to join our team! Inkeep helps companies turn their docs into AI search and support copilots. With Inkeep, users get immediate, personalized help while teams focus on answering novel questions. More than 100+ developer-first companies use Inkeep, resolving over 250K+ questions per month. Our customers include Pinecone, Postman, Anthropic, Clerk, Lemon Squeezy, PostHog, Scale, Bun, Resend, Metabase, and many more!

Our customers are highly technical teams that integrate the Inkeep platform in many ways. For this role, you will engage with prospective customers, onboard new customers, and proactively support our growing customer base to ensure they maximize Inkeep's capabilities.

Qualifications:

• Strong Python and TypeScript background
• Experience with full-stack app development with Next.js or other JS frameworks
• Exceptional customer-facing communication skills

Our Culture: Regardless of role or experience, we expect all team members to:

1. Prioritize supporting and onboarding customers
2. Carefully consider both engineering and end-user implications
3. Have a high level of problem-solving, creativity, and systems thinking
4. Embrace change and new challenges/scope
5. Take initiative and ownership
6. Ship fast

We're looking for folks who are excited about applying AI/LLMs to real-world scenarios, creating value for others, and working with other top-tier team members in a fast-paced environment.

As an engineer, you'll have an outsized impact on the direction and outcome of the company while having many opportunities to grow in whatever directions you like.

The position is immediately available and primarily works in person in New York City, but open to folks in SF.

About Inkeep: At Inkeep, we help companies turn their docs and other content into AI search and support copilots. Think "ChatGPT for your docs" that's trustworthy, can leverage content from any source, and requires zero engineering effort to set up or maintain.

Today, we answer over 100k+ questions per month for 100+ companies with a focus on technical products.

Our core goal is to help a company's end-users learn to use a new product from scratch, implement their scenarios quickly, and troubleshoot any issues they run into.