Software Engineer, Customer Success

Inkeep is an innovative AI support platform helping companies transform their documentation into intelligent search and support copilots. Currently serving 100+ developer-first companies and resolving over 250K+ questions monthly, Inkeep works with notable clients like Pinecone, Postman, Anthropic, and others.

As a Customer Success Engineer, you'll be at the intersection of technical implementation and customer support, working directly with technical teams who integrate the Inkeep platform. The role combines engineering expertise with customer-facing responsibilities, making it ideal for someone who enjoys both technical challenges and direct customer interaction.

The position offers significant growth opportunities and direct impact on company direction, particularly appealing for those interested in AI/LLMs and their practical applications. Working primarily from New York City (with San Francisco as an alternative), you'll join a fast-paced environment focused on creating real-world value through AI technology.

The company culture emphasizes problem-solving, creativity, and systems thinking, with a strong focus on customer success and rapid deployment. As an early team member at Inkeep, you'll have the unique opportunity to shape the future of AI-powered documentation and support systems while working alongside top-tier professionals in the field.