Technical Support Engineer

Insider, a leading B2B SaaS company valued at $500M after Series E funding, is seeking a Technical Support Engineer to join their Operational Excellence Team. As a unicorn status company backed by prestigious investors like Sequoia Capital and General Atlantic, Insider serves 1200+ brands including Fortune 500 companies. The role involves supporting partners using Insider's AI-native Customer Experience and Marketing platform. The ideal candidate will have 3+ years of technical support experience, strong problem-solving abilities, and excellent communication skills. They will be responsible for troubleshooting technical issues, providing creative solutions, and contributing to product improvement through partner feedback. The position offers professional growth opportunities through extensive online learning resources, a collaborative international environment, and the chance to work with cutting-edge technology in customer experience. The company is particularly proud of its status as a woman-founded, women-led B2B SaaS unicorn and its commitment to social progress across 27+ countries.