L1 Support Engineer (Bi-Lingual, English/Portuguese)

Instructure is seeking a bilingual (English/Portuguese) L1 Support Engineer to join their Technical Support team in a remote, part-time capacity. This role is crucial in providing technical assistance to end-users of Canvas, their leading Learning Management System (LMS) software.

The position involves direct interaction with Canvas users, including administrators, faculty, staff, and students, providing support through multiple channels including phone, web-based tools, and email. The ideal candidate will be responsible for troubleshooting technical issues, answering how-to questions, and ensuring smooth operation of the Canvas user interface for all users.

This is an excellent opportunity for someone starting their technical career who has strong communication skills in both English and Portuguese. The role offers a structured environment to develop technical support skills while working with cutting-edge educational technology. At $20.80 per hour, this position provides competitive compensation along with attractive benefits including a Life Spending Account, tuition reimbursement, and home office stipend.

Instructure offers a supportive and friendly company culture that values diversity and professional growth. They provide comprehensive training, goal-setting opportunities, and regular performance reviews to ensure career development. The company's commitment to work-life balance is demonstrated through benefits like wellness programs and company-wide additional vacation time.

The position requires strong technical and analytical abilities, excellent problem-solving skills, and the capability to work independently while maintaining high standards of customer service. Success in this role requires someone who can think quickly, communicate effectively (even in challenging situations), and adapt readily to change in a fast-paced environment.