AI-first customer service platform helping businesses provide instant and exceptional service to their customers through AI, serving 25,000+ businesses.

Intercom, founded in 2011, is revolutionizing online customer service with their AI-first platform. As a Staff Engineer, you'll play a crucial role in shaping the future of customer service technology, working with a company that serves over 25,000 businesses worldwide. You'll have the opportunity to work on both backend and frontend systems, contributing to technical architecture while scaling services for millions of customers.

The role combines hands-on development with technical leadership, where you'll collaborate with cross-functional teams including designers, product managers, and researchers. You'll be responsible for mentoring other engineers and partnering with Engineering Managers to develop team capabilities and technical strategy. The position requires expertise in distributed systems and high-level programming languages, with a focus on building scalable, reliable solutions.

Intercom offers a hybrid working environment, requiring at least two days in the office per week, promoting a balance between collaboration and flexibility. The company provides comprehensive benefits including competitive compensation, equity, health insurance, and various lifestyle perks. Their culture emphasizes pragmatic engineering, product strategy, and continuous improvement.

This is an excellent opportunity for experienced engineers who want to make a significant impact in a fast-growing company that's transforming how businesses interact with their customers through AI. You'll be part of a team that values technical excellence, innovation, and delivering exceptional customer value while working on solutions used by millions of people globally.

Staff Software Engineer role at Intercom, leading development of AI-first customer service platform, requiring 2+ years leadership experience and distributed systems expertise.

Staff Software Engineer

AI-first customer service platform helping businesses provide instant and exceptional service to their customers through a single AI system.

Intercom, founded in 2011, is revolutionizing online customer service with their AI-first platform. Serving over 25,000 businesses, they process millions of customer interactions monthly. They're seeking a Full Stack Engineer to join Team Web, focusing on their company website - a crucial platform for brand presence and lead generation.

The role combines front-end expertise with full-stack capabilities, requiring proficiency in modern web technologies like React, Next.js, and Tailwind. You'll be responsible for developing responsive, accessible interfaces while maintaining high-performance standards. The position demands both technical excellence and collaborative skills, working with designers, marketing teams, and product managers.

This is an opportunity to impact a company that's been a technology leader for over a decade. The ideal candidate brings 5+ years of development experience, strong technical skills across the stack, and a passion for creating exceptional user experiences. You'll work in a hybrid environment, with at least two office days per week, in a culture that values innovation and inclusivity.

Intercom offers a unique environment where you can shape the future of customer service technology while working with cutting-edge AI systems. Their commitment to transforming internet business interactions, combined with their strong market position and values-driven culture, makes this an exciting opportunity for experienced developers looking to make a significant impact in the SaaS industry.

Senior Full Stack Engineer role at Intercom, focusing on developing and maintaining their corporate website using modern web technologies and AI-driven solutions.

Full Stack Engineer

AI-first customer service platform helping businesses provide instant and exceptional service to their customers through AI.

Intercom, founded in 2011, is revolutionizing online customer service with their AI-first platform. As a Senior Front-End Engineer on Team Web, you'll play a crucial role in shaping the future of intercom.com - the company's primary brand and lead-generation website. The position offers an opportunity to work with cutting-edge technologies while leading the development of responsive, accessible interfaces that serve over 25,000 businesses.

You'll collaborate with cross-functional teams including designers, product marketing, and product managers to create exceptional user experiences. The role demands expertise in modern front-end technologies like React, Next.js, and Tailwind, along with a strong foundation in performance optimization and accessibility standards.

This is an ideal opportunity for an experienced engineer who wants to make a significant impact at a scale-up company that's been a product leader for over a decade. You'll not only contribute to technical solutions but also help grow the team through mentorship and hiring. The hybrid work environment offers flexibility while maintaining strong team collaboration.

Intercom values diversity and maintains a radically open and accepting culture, focusing on achieving goals through their core values rather than divisive subjects. The company offers a supportive environment where you can grow professionally while working on meaningful problems that affect millions of customer interactions monthly.

If you're passionate about creating outstanding web experiences and want to be part of transforming how businesses interact with their customers through AI, this role offers the perfect blend of technical challenges, leadership opportunities, and meaningful impact.

Senior Front-End Engineer position at Intercom to lead development of responsive, accessible interfaces for AI-first customer service platform.

Senior Front-End Engineer

Intercom is an AI-first customer service platform founded in 2011 to change the standard of customer service online.

Intercom, founded in 2011, is revolutionizing online customer service with its AI-first platform. Our mission is to transform business-customer interactions through AI, providing instant and exceptional service while maximizing support agent productivity. We serve over 25,000 businesses, facilitating millions of customer interactions monthly.

As a Staff Engineer at Intercom, you'll be a technical leader and strong contributor to our engineering organization. You'll work on both back-end and front-end systems, collaborating closely with cross-functional teams. Your role involves coaching other engineers, partnering with Engineering Managers on technical strategy, and contributing to all phases of software development.

Key responsibilities include:
- Contributing to technical architecture as we scale
- Balancing agility with scalability and availability
- Active involvement in hiring and mentoring
- Raising the bar for technical standards and operational excellence

We're looking for someone with:
- Experience building exciting SaaS products
- Deep knowledge of a high-level programming language
- Experience with distributed systems
- 2+ years as a primary technical team leader
- Strong collaboration skills and product strategy sense

At Intercom, we offer competitive salaries, equity, and excellent benefits. We have a hybrid working policy, expecting employees in the office at least two days per week. We value diversity and maintain an open, accepting culture focused on our core values and achieving our goals.

Join us in our mission to redefine customer service and make internet business personal!

Staff Engineer role at Intercom, leading AI-first customer service platform, building back-end and front-end systems.

Staff Engineer

Intercom is an AI-first customer service platform founded in 2011 to change the standard of customer service online. They help businesses provide instant and exceptional service to their customers and maximize their support agents' productivity, efficiency, and performance.

Intercom is seeking a Sales Engineer for the LATAM region, primarily focusing on Brazil. As a Sales Engineer, you'll lead functional and technical discussions with key prospects, ensuring they get the most out of Intercom. You'll be an integral part of the Sales team, working in Pre-Sales situations to ensure technical fit and create innovative, configured solutions for customers.

Key Responsibilities:
- Collaborate with sales reps to demonstrate value and drive deals functionally and technically
- Lead discovery processes to uncover prospects' business objectives and challenges
- Deliver configured presentations and demos focused on business requirements
- Guide and complete Trials and Proof of Concepts
- Coach customers on Intercom usage and best practices
- Validate technical requirements (Security evaluation, SSI, SAML, Integrations, API usage)
- Lead internal teams on projects and training

Required Skills:
- Fluent in Portuguese and English
- 5+ years in the Computer Industry, 3+ years of Sales Engineering or Solution Consulting experience in a SaaS organization
- Experience with coding/scripting and working with RESTful APIs
- Ability to think strategically and work under pressure
- Collaborative mindset for working with global teams

This role offers competitive salary and benefits, including medical coverage, flexible PTO, 401k plan, and more. Intercom has a hybrid working policy, expecting employees to be in the office at least two days per week.

Join Intercom in their mission to redefine customer service and make internet business personal!

Intercom is hiring a Sales Engineer (LATAM) to lead technical discussions with key prospects and drive sales in the LATAM region, primarily Brazil.

Sales Engineer (LATAM)

AI-first customer service platform transforming online business interactions

Intercom, founded in 2011, is revolutionizing online customer service with its AI-first platform. As a Sales Engineer for the LATAM region, you'll lead technical discussions with key prospects, ensuring they maximize Intercom's potential. You'll work closely with the Sales team in pre-sales situations, creating innovative solutions and driving onboarding, user adoption, and overall success. This role requires fluency in Portuguese and English, with 5+ years in the computer industry and 3+ years in Sales Engineering or Solution Consulting for a SaaS organization. You'll demonstrate products, conduct discovery processes, deliver configured presentations, and guide trials and proofs of concept. The ideal candidate will have experience with coding, RESTful APIs, and the ability to think strategically to overcome technical challenges. You'll work collaboratively with global teams and contribute to increasing customer retention and product adoption. Experience with Intercom and Spanish language skills are considered bonuses. Intercom offers competitive salary, equity, comprehensive benefits, and a hybrid work environment requiring at least two days per week in the office.

Senior Sales Engineer role at Intercom for LATAM region, focusing on technical sales and customer success for AI-powered customer service platform.

Intercom is an AI-first customer service platform founded in 2011 to transform how businesses interact with their customers through AI.

Intercom is seeking Senior Product Engineers to join their AI Group to build AI-powered products. As a Product Engineer in ML, you'll work closely with ML Scientists and product teams, deeply understanding the product, customers, ML tech stack, and broader product stack. The AI Group is responsible for defining new ML features, researching algorithms and technologies, and rapidly prototyping for customers.

Key responsibilities include:
- Building systems powering Intercom's flagship AI products using the ML Python tech stack and Rails app
- Collaborating with ML Scientists to bring proof-of-concept code to production
- Partnering with product teams to shape AI-powered product experiences
- Contributing to all phases of software development
- Mentoring and developing other engineers
- Raising the bar for technical standards and operational excellence

The ideal candidate has:
- 5+ years of experience shipping high-quality products
- 1+ year of experience building ML-powered products
- Strong technical fundamentals and a love for learning
- Deep knowledge of a high-level programming language
- Willingness to fight for good outcomes
- Bias towards progress over perfection
- BSc in Computer Science, Maths, Statistics, or related discipline

Intercom offers a hybrid working policy, expecting employees to be in the office at least two days per week. They provide competitive salary and equity, lunch and snacks, pension scheme, health and dental insurance, flexible PTO, parental leave, and various other benefits.

Join Intercom in their mission to redefine customer service and make internet business personal through AI-powered solutions.

Senior Product Engineer, Machine Learning role at Intercom to build AI-powered customer service products using ML and product engineering skills.

Senior Product Engineer, Machine Learning

Intercom, founded in 2011, is revolutionizing online customer service with its AI-first platform. As a Senior Front End Engineer on the Team Messenger, you'll be at the forefront of building and iterating on our AI-first Messenger platform. You'll work in a multidisciplinary team, focusing primarily on developing features for our React Messenger front end with a Rails backend.

Your role will involve:
- End-to-end problem-solving, collaborating with design, product, and engineering teams
- Writing and shipping high-quality, well-tested React features
- Contributing to technical plans and React architecture
- Working on backend software using Ruby
- Shipping changes to production rapidly, including on your first day
- Mentoring other engineers and interviewing candidates

Key skills required:
- Deep knowledge of JavaScript and React
- Experience with a backend programming language
- Passion for building excellent UX/UI
- 4+ years of industry experience in software engineering, preferably in SaaS
- Collaborative experience with product teams and designers

Intercom offers competitive benefits, including:
- Competitive salary and equity
- Daily lunch and fully stocked kitchen
- Regular compensation reviews
- Pension scheme with up to 4% match
- Comprehensive health and dental insurance
- Flexible paid time off
- Paid maternity and paternity leave
- Cycle-to-Work Scheme with secure bike storage
- MacBooks as standard equipment

Join Intercom in their mission to redefine customer service and make internet business personal. Be part of a team that serves over 25,000 businesses, sending millions of messages to customers each month. Experience a culture that values innovation, collaboration, and delivering exceptional value to customers.

Senior Front End Engineer role at Intercom, building AI-first customer service platform using React and Rails.

Senior Front End Engineer - Team Messenger

Intercom, founded in 2011, is revolutionizing online customer service with its AI-first platform. As a Product Engineer, you'll join a multidisciplinary team to solve real customer problems through smart application of technical knowledge. You'll work on both back-end and front-end systems, collaborating closely with designers, product managers, researchers, and data analysts.

Key responsibilities include:
- Developing technical plans and contributing to technical architecture
- Writing Ruby code to integrate AWS, infrastructure, platform, and SaaS technologies
- Shipping changes to production frequently (average 100 deployments per weekday)
- Mentoring other engineers and interviewing candidates

The role offers exciting scaling challenges in areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability, and machine learning. You'll be part of a team that serves millions of people daily and have the opportunity to make significant impacts on the product and team.

Intercom values diversity and offers a hybrid working model, expecting employees to be in the office at least two days per week. The company provides numerous benefits, including competitive salary and equity, lunch service, health insurance, pension scheme, flexible PTO, and more.

Join Intercom in their mission to redefine customer service and make internet business personal.

Join Intercom as a Product Engineer to build AI-powered customer service solutions and shape the future of online business interactions.

Product Engineer

Intercom is seeking a Senior Web Engineer to evolve their website experiences using modern web technologies. The role involves collaborating with various stakeholders to outline objectives and implement web capabilities that showcase the company's portfolio, drive engagement, and capture leads. 

Key responsibilities include:
- Driving new website capabilities and experience projects
- Working in cross-functional teams with design, product, and engineering
- Collaborating with strategic partners across brand, marketing ops, product marketing, and demand
- Translating company goals into engineering programs and execution plans
- Contributing to the full software lifecycle across the entire stack
- Being accountable for critical front-end and back-end systems health and capabilities

The ideal candidate should have:
- 7+ years of experience building websites with Javascript, HTML/CSS, and modern web frameworks (preferably React and Next.js)
- Deep knowledge of a high-level programming language
- Experience in building design systems, navigation elements, and scrolling experiences
- Great understanding of UI/UX
- Experience with multi-platform and cross-browser components
- Knowledge of CI/CD tool sets
- Passion for engineering excellence and clean coding
- Expertise in integrating solutions like Contentful, Marketo, Mutiny, Optimizely, Google Tag Manager, and Google Analytics
- Proven track record of improving site performance, technical SEO structures, and deployment workflows

Intercom offers a hybrid working policy, expecting employees to be in the office at least two days per week. They provide competitive salary and equity, lunch and snacks, pension scheme, health and dental insurance, flexible paid time off, parental leave, and various other benefits.

Join Intercom to be part of a culture that values openness, friendliness, and inclusivity, and work on transforming the way businesses interact with their customers through AI.

Senior Web Engineer role at Intercom to evolve website experiences using modern web technologies, collaborating with cross-functional teams to drive engagement and capture leads.

Senior Web Engineer

Intercom, founded in 2011, is revolutionizing online customer service with its AI-first platform. As a Principal Engineer, you'll lead key strategic initiatives, working on both back-end and front-end systems. You'll collaborate with cross-functional teams, mentor other engineers, and contribute to technical architecture as the company scales. 

Your responsibilities include:
- Driving strategic projects with domain expertise
- Assessing project progress and risks
- Contributing to technical architecture for scalability
- Balancing agility with scalability and availability
- Participating in all phases of software development
- Mentoring and developing other engineers
- Raising the bar for technical standards and operational excellence

The ideal candidate has:
- Experience building exciting SaaS products
- Significant impact on products and teams
- Deep knowledge of a high-level programming language
- Experience with distributed systems
- 2+ years as a primary technical leader
- Strong collaboration skills and product strategy sense

Intercom offers competitive salary and equity, lunch and snacks, pension scheme, health and dental insurance, flexible PTO, parental leave, and equipment of your choice. The company has a hybrid working policy, expecting employees in the office at least two days per week.

Join Intercom to redefine customer service and make internet business personal in a culture that values diversity, equality, and focus on incredible work.

Principal Engineer role at Intercom, leading strategic initiatives and shaping the future of AI-powered customer service.

Principal Engineer

Intercom is seeking a Mobile Engineer, Android to join their team and help shape and accelerate their mobile Messenger strategy. The role involves working on the Android Messenger SDK, which is integrated into thousands of Android apps and used by millions of users. As part of an autonomous team consisting of mobile engineers, product managers, designers, and full-stack web engineers, you'll own problems end-to-end for all mobile offerings at Intercom.

Key Responsibilities:
- Collaborate on shaping mobile strategy and roadmap across all Intercom offerings
- Own problems end-to-end, working with cross-functional teams
- Make pragmatic tradeoffs while building for the long term
- Develop technical plans and contribute to technical architecture
- Build high-quality, well-tested, and reliable Android code

Required Skills:
- 3+ years experience building mobile products on Android
- Knowledge of Kotlin or Java, Android APIs, and design patterns
- Experience publishing apps in the Play Store
- Ability to collaborate with product teams and designers

The Android Mobile SDK is built in Kotlin and Java, with a strong CI setup including extensive unit and UI tests. The role offers opportunities to work on visual Messenger SDK, allowing you to ship beautiful UI/UX for millions of users while also diving deep into the Android operating system.

Intercom offers competitive benefits, including:
- Competitive salary and equity
- Daily lunch and fully stocked kitchen
- Regular compensation reviews
- Pension scheme with up to 4% match
- Comprehensive health and dental insurance
- Flexible paid time off policy
- Paid maternity and paternity leave
- Cycle-to-Work Scheme with secure bike storage
- MacBooks as standard equipment

Intercom has a hybrid working policy, expecting employees to be in the office at least two days per week. They value diversity and are committed to Equal Employment Opportunity.

Join Intercom as a Mobile Engineer, Android to shape our mobile Messenger strategy and build high-quality Android SDKs used by millions.

Mobile Engineer, Android

Intercom, founded in 2011, is revolutionizing online customer service with its AI-first platform. As a Staff Machine Learning Engineer, you'll join a team responsible for defining new ML features, researching algorithms, and rapidly prototyping. The role involves working closely with Product and Design teams to identify areas where ML can create value, framing product problems in ML terms, and implementing scalable solutions. You'll be involved in the entire process from offline testing to production deployment, often shipping to beta within weeks. The ideal candidate has 7+ years of experience in production environments, strong engineering and communication skills, and a deep understanding of ML technologies. You'll contribute to building excellent ML products, establish processes for large-scale data analyses, and evolve production ML infrastructure. This is an opportunity to make a significant impact in a company that serves over 25,000 businesses and millions of customers monthly.

Join Intercom as a Staff Machine Learning Engineer to revolutionize customer service with AI-powered solutions.

Staff Machine Learning Engineer

Intercom, founded in 2011, is revolutionizing online customer service with its AI-first platform. As a Senior Salesforce Engineer on the Go-to-Market Systems Team, you'll play a crucial role in maintaining and enhancing Intercom's Salesforce instances and integrated tech tools. This position demands a passion for implementing, configuring, and troubleshooting business systems, with a focus on solving complex issues that impact sales, marketing, and support processes.

Your responsibilities will include designing scalable Salesforce solutions, leading technical architecture discussions, and working hands-on with Apex, Lightning Components, LWC, and Flow. You'll integrate Salesforce with other enterprise systems, provide technical leadership to a team of developers, and ensure adherence to best practices. Your problem-solving skills will be put to the test as you troubleshoot issues, gather requirements from stakeholders, and devise long-term scalable solutions.

The ideal candidate will have extensive Salesforce development experience, relevant certifications, and a proven track record of architecting complex solutions. You should be proficient in Salesforce customization, configuration, and data management, with strong analytical skills. Experience with third-party tools and agile methodologies is a plus.

Intercom offers a competitive salary range of $183,150 - $212,850 for this San Francisco-based role, along with meaningful equity and comprehensive benefits. The company follows a hybrid work model, requiring at least two days per week in the office. Join Intercom in their mission to redefine customer service and make internet business personal!

Senior Salesforce Engineer at Intercom: Lead complex Salesforce solutions, mentor developers, and innovate customer service technology in San Francisco.

Intercom Engineering Jobs

AI-first customer service platform helping businesses provide instant and exceptional service to their customers through AI, serving 25,000+ businesses.